Marine Service & Integration Field Technician

• Provide onsite & offsite installation, repair, and maintenance of Mercury Marine products
• Assist and advise Mercury Marine Contract Services and Mercury Marine accounts on proper product configuration, installation, and integration
• Communicate information to service, manufacturing, and quality engineering groups
• Investigate, diagnose, and resolve application installation, setup, configuration, and service-related product malfunctions and issues
• Perform other duties as assigned by the Contract Services Manager
• Investigate, diagnose, and resolve service-related product malfunctions and issues
• Complete and submit reports on field-related activities as necessary
• Must be a self-starter capable of working both independently, as well as part of a team
• Receive requests from Disney staff in person, over the phone, or via email regarding boat status to understand and prioritize current needs & expectations
• Provide on/offsite marine service at assigned customer or company locations
• Provide service dockside or at a maintenance facility
• Work in a highly dynamic work environment with tight deadlines
• Diagnose engine performance, rigging, controls, gauges, and other marine equipment/systems
• Provide maintenance services on Mercury products and related boat hardware to factory specifications
• Keep detailed Service Logs and submit reports on field-related activities as necessary
• Safely and properly operate all equipment (i.e., trucks, trailers, forklifts & boats)
• To perform boat & engine rigging, de-rigging, and boat launching & removal
• Maintain work area in a neat and orderly manner
• Dynamic and flexible work schedule, as assigned, including weekends

• Thorough knowledge of Mercury product and marine vessel systems, specifically on electrical systems
• Complete understanding of customer service philosophy and procedures of the company
• Strong interpersonal skills are necessary to interact within the organization, customers and vendors
• Effectively plan, develop, and execute product issue resolution, installation, and integration in the field
• Excellent computer and technology skills capitalizing on effective communication, meticulous data gathering and documentation through digital media
• Through understanding of the marine service environment with minimum 4-6 years in marine service-related capacity
• Diverse advanced marine Mechanical/ Electrical background
• Willingness to travel (40%) with occasional multi-week travel events as required. International travel may also be required
• Ability to work independently, make accurate decisions, and analyze risk
• Positive work ethic, motivated self-starter, integrity and professional. Adaptable & flexible to change. Organized with good time management skills

6+ years in marine service-related capacity

• medical
• dental
• vision
• paid vacation
• 401k (up to 4% match)
• Health Savings Account (with company contribution)
• well-being program
• product purchase discounts