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The Manufacturing Test & Repair Training Program Manager collaborates with the Manufacturing Quality Engineering, Manufacturing Engineering and NPI teams to research, develop and implement customer SKU-specific manufacturing test & repair certification training programs. They work with cross-functional manufacturing and management teams to meet and exceed customer certification training program expectations.
Job Responsibility:
Certification Program Development: Review of high-level, new customer SKU engineering documentation
Participate in golden sample builds and pilot runs
Develop and release the training guides, certification exams and other training documentation
Certification Program Implementation: Prepare and train the Manufacturing Training Coordinators on the newly released certification programs
Monitor the initial certification training sessions for the newly released certification programs
Training & Certification: Manage and assign the daily and weekly task plans for the test & repair Manufacturing Training Coordinators
Manage, submit and maintain test & repair team training and certification records with the Training Management System (TMS)
Complete certification training program tasks when required, including but not limited to training sessions, certification exams, certification updates and recertifications
Complete new-hire technician onboarding program training when required
Continuous Improvement: Share manufacturing test & repair practices feedback with the NPI and Manufacturing Engineering teams
Periodically review the existing training materials to ensure that the materials are aligned with the manufacturing quality and engineering processes
Review quality alerts and manufacturing process documentation updates to determine whether updates are required for existing training materials
Provide task-related feedback to the Manufacturing Training Coordinators
Requirements:
Outstanding interpersonal communication skills
Ability to prioritize workload and multi-task
Ability to develop clear and concise instructional documentation
Ability to work across manufacturing, engineering and other support teams
Ability to communicate verbally and in writing to all levels of personnel
Two-year degree or equivalent
Advanced proficiency in MS Office suite
At least one year of experience working in a manufacturing environment
Nice to have:
Experience providing standardized workplace classroom and hands-on training is beneficial but not required
Experience developing learning documentation, SOPs, etc. is beneficial but not required
Experience leading a team is beneficial but not required
What we offer:
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
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