Manufacturing Customer Support

• Respond promptly to customer inquiries and provide accurate information regarding products and services
• Process customer orders efficiently while ensuring accuracy and compliance with company policies
• Address and resolve customer issues, complaints, or concerns with attention to detail
• Coordinate with internal teams to meet customer needs and deadlines effectively
• Maintain detailed records of customer interactions and order statuses using CRM software
• Enforce company policies and the basic labor agreement consistently during customer interactions
• Adapt to shifting priorities and ensure smooth communication between customers and internal departments
• Provide proactive support and build strong relationships with customers to enhance satisfaction
• Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers
• Monitor and follow up on order progress to ensure timely delivery and resolution of any issues

• At least one year of customer service experience in manufacturing, metals, or industrial sales
• Ability to maintain a positive attitude while managing customer interactions
• Strong verbal and written communication skills to handle inquiries and resolve issues
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Excellent problem-solving skills and attention to detail
• Capability to work independently as well as collaboratively within a team environment
• Familiarity with manufacturing processes and technical terminology, especially in aluminum extrusion, is preferred
• Adaptability to changing priorities and ability to multitask effectively

Familiarity with manufacturing processes and technical terminology, especially in aluminum extrusion

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan