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Manufacturing Administrator

United Kingdom, Wigston 29000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

We are seeking a highly organised and customer-focused Manufacturing Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day-to-day running of sales operations.

Job Responsibility

  • Act as the primary administrative point of contact for assigned customer accounts
  • Build and maintain strong client relationships through excellent customer service
  • Support onboarding of new customers, including account setup and documentation
  • Respond to customer enquiries relating to orders, pricing, lead times, and delivery schedules
  • Assist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics
  • Prepare accurate quotations, proposals, and sales contracts
  • Process customer orders and ensure timely and accurate entry into the ERP system
  • Monitor order progress and provide proactive updates to customers
  • Produce and support sales reports, forecasts, and KPI tracking
  • Provide administrative support to the sales team, including meeting preparation, presentations, and follow-ups
  • Maintain accurate customer records, pricing, and contract information
  • Support invoicing processes, credit checks, and payment follow-ups in collaboration with Finance
  • Ensure ERP system data is consistently up to date
  • Assist with organising customer visits, meetings, and trade events
  • Contribute to continuous improvement of customer service and sales administration processes
  • Maintain strict confidentiality of customer information
  • Adhere to quality standards and company procedures
  • Follow health and safety guidelines at all times
  • Ensure proper use and care of company systems and equipment

Requirements

  • Previous experience in sales administration, account management, or a similar role
  • Strong communication and interpersonal skills
  • Excellent organisational and multitasking abilities
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systems
  • Ability to work independently and as part of a team

Nice to have

  • Experience in a fast-paced commercial or sales environment
  • Familiarity with sales reporting tools and data analysis
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