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At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact.
Job Responsibility:
Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries
Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement
Provide expert guidance on the implementation and optimisation of solutions
Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels
Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams
Deliver strategic guidance on best practices and optimal product usage to enhance performance
Identify opportunities for clients to improve their technical infrastructure and overall system efficiency
Conduct technical assessments and recommend improvements for enhanced reliability and scalability
Ensure customers are fully enabled to use Paymentology products and services effectively
Monitor client environments proactively to identify and address potential issues
Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively
Keep clients informed of new product features, updates, and technical developments
Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs
Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence
Maintain detailed records of client interactions, issues, resolutions, and technical configurations
Requirements:
Deep understanding of payments and banking as a service, with proven expertise in payment data management
ISO 8583 knowledge
10+ years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks
Strong analytical and critical thinking skills with excellent attention to detail
Proficiency in Microsoft Office Suite for data analysis, communication, and presentations
Exceptional customer service orientation and ability to build strong client relationships
Strong communication skills, including the ability to engage confidently with C-suite executives
Ability to work independently and collaboratively within cross-functional teams
Calm and effective under pressure, with strong organisational and project management skills