Mandarin Customer Service Job at Randstad (Maastricht)

Mandarin Customer Service

Are you a native or fluent Mandarin speaker looking to build a career at the hea...

Location

Netherlands , Maastricht

Salary:

3300.00 EUR / Month

Randstad

Expiration Date

May 06, 2027

Requirements

Native or professional fluency in Mandarin and English (both written and verbal)
Prior experience in logistics administration, such as invoicing, order processing, or supply chain documentation, is highly preferred
A commitment of at least 32 to 40 hours per week (4–5 days) during standard office hours
A valid driver's license and reliable personal transport to reach our location at Maastricht-Airport
Strong communication and problem-solving skills

Job Responsibility

Manage the end-to-end process including multimodal coordination for shipments via sea, air, and rail
Financial oversight of invoicing and cost control
Maintain daily high-level communication with suppliers and clients in China to ensure operational excellence

What we offer

Full reimbursement of all travel expenses
Competitive salary up to €3,300 gross/month
Prospect of a permanent contract
High-trust environment with room for initiative
Structured career path and professional growth
Comprehensive onboarding and training program
Ample free parking
State-of-the-art facility
Stylish, comfortable canteen

Fulltime

Bilingual Customer Service Representative

Our company is searching for a dedicated Bilingual Customer Service Representati...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience as a customer service representative or in a similar client-facing role
Fluent in English and at least one other language (Spanish, French, Mandarin, etc.)
Excellent verbal and written communication skills in both languages
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Microsoft Office Suite
CRM experience preferred
High school diploma required
associate’s or bachelor’s degree preferred

Job Responsibility

Respond to customer inquiries via phone, email, and chat in both languages, providing timely and accurate solutions
Address and resolve customer complaints, offering information about products or services
Document and track customer interactions following established protocols
Maintain professionalism and adhere to service standards at all times
Collaborate with internal teams to ensure customer needs are met
Assist in identifying opportunities for process improvement based on customer feedback

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Customer Service Representative

Stock Plan Services is looking for interested applicants who are fluent in Engli...

Location

Germany , Kronberg

Salary:

45000.00 - 50000.00 EUR / Year

Fidelity Investments

Expiration Date

Until further notice

Requirements

Fluent in English (level C1/2, TOEFL 95+ or equivalent)
Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
Financial qualifications or background preferred
Robust communication skills
Comprehensive understanding/interest in the financial services market, economy, and industry trends
Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
Thrive in a fast paced, ambitious, and evolving team-oriented environment
Enjoy solving problems and have a keen eye for details
Valid working permit for Germany

Job Responsibility

Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
Support with website navigation
Participant account maintenance (address changes, PIN resets, etc.)
Actively improve processes for you and your team

What we offer

Competitive salary plus performance-based bonus
Dynamic Working - a hybrid work model
A fully equipped welcome package with everything you need to work from home
An amazing office set amongst the tranquil Taunus Forest
On-site, subsidized staff restaurant
Free onsite parking
Use of private company sports gym
Free private bus shuttle between the office and Kronberg train station
Fidelity Employee Pension Plan
Capital Accumulation Benefits (VWL)

Fulltime

Customer Service Executive

Join our global community of over 190,000 dedicated employees around the world i...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

OPSM

Expiration Date

Until further notice

Requirements

Diploma or above
Previous experience in a customer support role
Strong phone and verbal communication skills
Familiarity with SAP & CRM systems and practices
Ability to multi-task, set priorities and manage time effectively
Familiar with Microsoft Office
Fluent in English, Cantonese and Mandarin

Job Responsibility

Customer Orders (processing, modification and cancelation) for finished goods and spare parts
Open orders and shipment status tracking
Commercial Return including Issuance of Credit & Debit Note
Customer enquiry - receive and response to communication (both telephone and email) from customers
Local inventory management (Returns)
Samples management (order, shipment, inventory tracking)
Call centre activities- Small Accounts served through telephone/web
Back office support – local buying days, myluxottica.com platform, sales events etc.

Customer Service Intermediate Analyst 2

The Customer Service Analyst 2 is an intermediate‑level position responsible for...

Location

Malaysia , Pulau Pinang; Pahang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4–6 years of relevant work experience (customer service experience preferred)
Strong computer proficiency
familiarity with corporate banking tools is an advantage
Clear, concise, and confident communication skills, both written and verbal
Strong investigative, analytical, and problem‑solving capabilities
Ability to present concepts and influence process improvements
Proven track record of delivering high‑quality service and building effective client relationships
Ability to work independently with limited supervision while contributing effectively within a team
Bachelor’s degree or equivalent professional experience
Strong proficiency in Mandarin and Cantonese (spoken and written) to support regional client needs

Job Responsibility

Serve as the primary point of contact for clients and internal stakeholders, collaborating across teams to investigate and resolve inquiries
Respond to client requests accurately and within required service timelines
Conduct analysis and investigations to identify root causes and propose effective solutions
Communicate resolutions clearly and professionally to clients
Build and maintain strong client relationships through regular calls and, where applicable, face‑to‑face engagement
Proactively notify clients of system issues, market events, or operational impacts, providing timely updates until resolution
Uphold high standards of compliance, ethics, and risk management

Fulltime

Director, Customer Service

The Customer Service Director leads the end-to-end strategy, performance, and op...

Location

Germany , Dresden

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Technical certification /Diploma/ or University degree, preferably in electric, mechanical or electronics engineering
10+ years in the service business, preferably in semiconductor equipment industry, plus 7-8 years of managerial experience
Customer management and business experience would be a very valuable plus
Extensive experience leading customer support or operations teams at scale
Strong analytical mindset with deep experience in KPI measurement, reporting, and data driven decision making
Expertise in customer service tools, CRM systems, automation systems
Exceptional communication and cross functional leadership abilities
Proven competency in process optimization and operational strategy
Experience implementing largescale operational frameworks, training programs, and change management initiatives
Consolidates and analyses DFS Operating expenses, P&L and CSBG Revenue and margin for Global account to prepare and present these figures at QCRs, QFRs, Operations Reviews and AOPs

Job Responsibility

Owns and develops executive relationship with Customer site leadership and acts as a liaison with TSMC Account Team, ensuring full strategic alignment with account and customer goals and objectives
Translate organizational goals into operational plans, processes, and service standards
Partner with senior executives across product, engineering, sales, and customer experience to integrate customer feedback into business strategy
Optimize and continuously improve customer service workflows, eliminating bottlenecks, and optimizing every stage of the support journey
Develop, implement, and monitor standard operating procedures for all support functions
Lead the design and rollout of new support channels, service offerings, and operational models
Own all Key Performance Indicators (Safety, Installed Base performance, I&W controls, response time, resolution time, SLA adherence)
Use data analysis to identify trends, forecast needs, and make strategic decisions
Provide regular reporting to executive leadership, summarizing performance, risks, and improvement opportunities
Oversee the organization’s QA program to ensure consistent, high quality customer interactions

Fulltime

Customer Service Advisor (Japanese Speaking)

Location

Hong Kong , Hong Kong

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Diploma or above in business administration or related discipline
Experience in customer services in travel industry is preferred
Excellent communication and problem-solving skills
Proactive, detail-minded and able to work multi task in a fast-paced environment
Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

Job Responsibility

Handle phone calls / emails / live chat inquiries from members and clients professionally with appropriate solutions effectively
Deliver quality customer services to members and other stakeholders
Responsible for all membership related administration works
Prepare monthly billing and reports in a timely manner
Perform any ad-hoc tasks as assigned

What we offer

15 to 18 days Annual Leave
Full Paid Leave (16 weeks Maternity / 14 days Paternity)
Discretionary Bonus
Free Priority Pass Membership (unlimited Airport Lounge access)

Customer Service Officer

The Customer Service Officer at Carbiz is responsible for guiding customers thro...

Location

Australia , Mascot

Salary:

55000.00 - 60000.00 AUD / Year

Carbiz Rentals

Expiration Date

Until further notice

Requirements

Prior experience in phone-based customer service or sales (preferred but not essential)
38-hour work week
Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred)
Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
Tech-savvy with strong computer literacy
Excellent organisational skills and capable of handling multiple tasks effectively
A warm and enthusiastic personality, with a strong sense of empathy

Job Responsibility

Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process
Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support
Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required
Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication
Coordinate with internal teams such to support seamless claim resolution and uphold service standards
Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status

What we offer

Bonus Incentive Scheme
Career Development
Collaborative Environment
Head Office Location - Less than 10 minutes from Mascot Station
Team Celebrations - Monthly catered lunches, birthday and event celebrations
Study Assist Program
Employee Wellbeing Program - 24/7 support and wellbeing resources
Exclusive Discounts - Special offers through Employment Hero and Flare

Fulltime

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