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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Job Responsibility:
Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s)
Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability
Ensures LensCrafters is known as the leading optical provider within the community
Operates as stakeholder to all within the organization & local market
Places the patient/customer as the center focus & delivers excellent service
Strives to exceed expectations on all KPIs
Leads/Manages the team in providing unsurpassed Patient Service Excellence
Addresses all patient/customer visual life style needs
Builds patients/customers for life & becomes their sole family practitioner
Listens carefully to patients/customers' questions or concerns
Provides a summary of patient/customer overall eye health
Conducts service in accordance with protocol & accepted standard of care
Establishes a positive Doctor/Patient relationship
Utilizes & leverages all technology to deliver unsurpassed patient/customer experience
Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition
Ensures office quality systems are maintained
Maintains State Licensure & practices to the full scope of that license
maintains continuing education requirements
Provides effective on-the-job training & guidance to team members making use of Company provided programs
Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay
practices performance management
Creates a positive culture linked to corporate vision & values
Engages & leads effective store huddles
Conducts chart audits with Associate Optometrist
Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning
Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand
Adheres to company policies & procedures & acknowledges receipt of physical inventory
Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines
Maintains safe working environment for all
Requirements:
Doctor of Optometry
Demonstrated leadership/management skills
Knowledge of current Optometric technology & practices
Developed communication skills, both verbal & written