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Managing Director

United States, San Juan 100000.00 - 130000.00 USD / Year · Job Posted March 20, 2026
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Job Description

The Managing Director serves as the senior on-property executive leader responsible for the overall operational performance, financial success, brand compliance, and cultural alignment of Alma San Juan - Autograph Collection. This role functions as the primary liaison between ownership and Marriott, while ensuring seamless day-to-day execution across Rooms, Food & Beverage, Events, Engineering, and Guest Experience. The Managing Director must be highly visible, operationally engaged, and strategically disciplined, capable of balancing Marriott brand standards with Alma’s independent identity and experiential positioning. Full P&L accountability, owner relations, and operational excellence are critical components of this role.

Job Responsibility

  • Develop and execute annual and long-range business plans maximizing profitability, guest satisfaction, and market share
  • Translate Marriott’s global strategies into property-level initiatives aligned with Alma’s brand positioning
  • Monitor competitive landscape, market trends, and demand drivers to identify growth opportunities
  • Hold the Executive Committee accountable for disciplined execution and measurable results
  • Provide hands-on leadership for all F&B operations, including restaurants, bars, and experiential programming
  • Elevate F&B performance through menu strategy, cost controls, beverage programming, service standards, and brand storytelling
  • Partner with culinary and beverage leaders to drive innovation while maintaining operational discipline
  • Ensure financial performance through margin management, labor optimization, inventory controls, and revenue growth
  • Position F&B outlets as destination experiences for guests and the local community
  • Collaborate with Sales & Marketing to maximize group, event, and local demand
  • Work with Sales, Marketing, and Revenue Management to drive top-line growth across rooms and F&B
  • Ensure effective use of Marriott’s demand engines, loyalty platforms, and distribution channels
  • Engage in proactive sales, relationship-building, and community partnerships
  • Oversee pricing, forecasting, and channel strategies to optimize ADR, occupancy, RevPAR, and total revenue
  • Build, lead, and inspire a high-performing Executive Committee and leadership team
  • Create a culture of accountability, collaboration, and hospitality excellence
  • Coach leaders through feedback, development planning, and performance management
  • Champion training, succession planning, and internal growth opportunities
  • Maintain strong employee engagement, retention, and alignment with brand values
  • Maintain full P&L responsibility
  • operate within budget while achieving profitability targets
  • Analyze financial
  • Provide executive-level oversight of all hotel operations including Rooms, Food & Beverage, Events, Engineering, and Guest Experience
  • Maintain strong on-property presence
  • actively engage with teams and guests
  • Ensure operational continuity, alignment, and accountability across departments
  • Lead and support department heads in execution of operational priorities
  • Conduct routine property inspections to ensure quality, safety, and brand standards compliance
  • Lead annual business planning, budgeting, and forecasting processes
  • Monitor ADR, occupancy, RevPAR, F&B revenue, labor productivity, and departmental margins
  • Translate financial data into actionable operational strategies
  • Optimize cost control, labor management, and revenue-driving initiatives
  • Oversee performance and strategic positioning of all Food & Beverage outlets
  • Partner with culinary and beverage leadership to ensure financial discipline and brand storytelling
  • Support programming and experiential initiatives that position Alma as a destination within the local market
  • Ensure F&B profitability through margin management, labor controls, and inventory oversight
  • Build and maintain a high-performing leadership team aligned with Alma’s values and Marriott standards
  • Foster a culture of accountability, collaboration, and hospitality excellence
  • Provide coaching, performance management, and succession planning support
  • Promote employee engagement, retention, and professional growth
  • Serve as primary operational liaison between ownership and Marriott
  • Provide transparent, data-driven performance updates
  • Balance ownership priorities with brand compliance requirements
  • Ensure successful execution of Marriott Autograph Collection standards and audits
  • Maintain high visibility and active guest engagement
  • Lead service recovery initiatives and uphold brand standards
  • Strengthen relationships with local partners, community leaders, and cultural organizations
  • Support PR, marketing activations, and experiential programming initiatives
  • Ensure compliance with health, safety, labor, and regulatory standards (OSHA, local regulations, etc.)
  • Oversee cleanliness, maintenance standards, and operational readiness
  • Support risk mitigation, incident response, and operational audits

Requirements

  • Marriott International experience strongly preferred
  • Autograph Collection or lifestyle brand experience highly desirable
  • Minimum 7+ years of progressive hotel leadership experience in lifestyle, boutique, or full-service hospitality environments
  • Demonstrated multi-department operational expertise (Rooms and Food & Beverage required)
  • Proven experience managing budgets, forecasting, labor controls, and driving profitability
  • Experience working directly with ownership groups and executive stakeholders
  • Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
  • Preferred: Caribbean, resort, or destination market experience
  • Ability to stand, walk, and move throughout the property for extended periods
  • Ability to conduct operational walkthroughs across guestrooms, kitchens, public areas, and back-of-house spaces
  • Flexibility to work extended hours, evenings, weekends, and holidays as business demands require
  • Strategic and operational thinker with strong execution discipline
  • Owner-minded, financially astute, and results-driven
  • Highly collaborative leadership style with strong interpersonal presence
  • Comfortable leading within structured brand standards while honouring property individuality
  • Strong analytical, decision-making, and conflict-resolution skills
  • Passion for experiential hospitality and Food & Beverage-driven environments

Nice to have

Caribbean, resort, or destination market experience

What we offer

  • 15 days of vacation per year
  • 12 sick days
  • 100% employee coverage under our medical plan
  • parking
  • a $50/month phone allowance
  • a birthday day off with a $50 bonus
  • holidays with a compensatory day off
  • benefits at our restaurants and within the hotel (complimentary meals at the restaurants and, for executives, a 30% discount on hotel nights)
  • all applicable Marriott benefits (once transition is completed)
  • relocation is negotiable

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