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This is a large scale entertainment and visitor focused business operating across live sport, music, culture, hospitality, retail and programmed experiences. It is a highly visible environment with a strong public profile, significant footfall and a year round calendar of activity. The organisation is entering an important phase of evolution. The focus is on strengthening commercial performance, elevating the end to end experience and ensuring the operation functions as a coherent, world class destination for both local and international audiences. The business is well resourced, ambitious and closely connected to the cultural and economic fabric of its city.
Job Responsibility:
Overall leadership responsibility for strategic direction, commercial success and operational performance of a complex, multi use entertainment environment
End to end accountability across live events, hospitality, food and drink, retail, visitor experiences and public facing operations
Creating a joined up experience to drive footfall, dwell time, reputation and commercial return
Setting the long term vision
Leading destination wide strategy
Acting as a senior external ambassador
Overseeing commercial partnerships and tenancies
Identifying new revenue opportunities
Ensuring operational excellence across safety, security, facilities and event delivery
Providing clarity, pace and leadership across internal functions and external partners
Requirements:
Senior leader with experience operating at scale in entertainment, sport, major venues or complex visitor environments
Held full P&L responsibility
Led multi disciplinary teams across commercial, operational and guest experience functions
Strong commercial acumen
Track record of building partnerships
Instinct for programming and activation that drives revenue and audience engagement
Comfortable balancing strategic thinking with hands on leadership in a live operational setting
Credible with senior stakeholders
Confident externally
Grounded in delivery
Calm under pressure
Clear in decision making
Motivated by building something commercially successful and culturally relevant
Nice to have:
Experience in placemaking, urban regeneration or experiential development
Exposure to sports or live entertainment operations