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Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles. We are looking to hire for Global Delivery Alternative Investment Services Loan Operations, India – Managing Director, a part of the Global Delivery India management team and the Global Alternative Investment Services leadership team.
Job Responsibility:
Providing leadership expertise and oversight of the operations of AIS Bank Loans in India
Ensure consistency across policy, standards, process and procedure
Provide partnership with our stakeholders, support and assurance to enable effective delivery
Improve quality of service delivery within the business, control environment and productivity
Drive continuous improvement through innovation / best practices and ensure compliance
Evolve the operating model to drive scalability & client centricity, best in class operations with leading industry standards
Effectively partner with IT and Client side of the organization
Change agent mentality with the business acumen to interact with senior business stakeholders across the global organization possessing the ability to offer creative solutions to meet all party requirements
Good understanding of Bank loan asset classes and the multiple internal and external dependencies required to successfully manage the end client delivery carried out by multiple staff under oversight
Exposure to end-to-end Fund Accounting & Admin, Custody and Middle Office Operations, Risk Oversight and acumen to transform
Responsible for oversight of complex daily operations and processes
Drive continuous improvement: productivity, quality, and Risk Excellence
Act as leadership level escalation point for operational issues
Identify and develop opportunities for transformation and capacity creation. Drive productivity and operational effectiveness
Manage the senior leadership team and oversee all operational resolutions
Strive for cutting-edge solutions, that are resilient and scalable
Address custom client requests, manage production activities - VPs, AVPs and officer teams
Requirements:
Over 15 years' experience running operations team within financial services
Enterprise leadership skills managing client service delivery and business growth
Experience interfacing at a senior level with clients, service providers and regulators
Strong team leadership, coaching, mentoring, communication and presentation skills
Strong critical thinking, problem solving, and ethical decision-making skills
Focus on talent management, optimizing technology and managing operational risk
Energy, enthusiasm and an obsession with service quality and delivery to our clients
An ability to think strategically, managing complexity, change and multiple priorities
A successful association in major operational model or platform improvements
A relevant graduate degree or masters qualification that can be leveraged in this role
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