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Robert Half Logo Robert Half · Finance

Managing Director - Order to Cash

United States, Knoxville · Job Posted May 10, 2026
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Job Description

Robert Half is currently recruiting for an experienced Order to Cash leader to guide billing, accounts receivable, and commercial collections operations for our client in Knoxville, Tennessee. This role will oversee performance, strengthen reporting visibility, and refine processes that support accurate invoicing and timely cash flow. The ideal candidate brings strong analytical capability, leadership experience, and a hands-on approach to improving controls, team execution, and operational consistency.

Job Responsibility

  • Direct day-to-day order to cash activities, including billing, receivables management, collections follow-up, and issue resolution across the function
  • Lead the review of aging trends and collection performance to identify risks, prioritize actions, and improve cash conversion outcomes
  • Develop and monitor key performance indicators that measure team productivity, billing accuracy, dispute resolution, and collection effectiveness
  • Partner with internal stakeholders to streamline workflows, strengthen process controls, and implement practical improvements across the department
  • Establish, maintain, and update standard operating procedures to support consistency, compliance, and scalable team operations
  • Use systems such as TMW, Workday, and Microsoft Excel to analyze financial activity, manage reporting, and support operational decision-making
  • Oversee complex calculations related to billing and account balances, ensuring accuracy in invoicing, adjustments, and account reconciliation
  • Coach and support team members while promoting accountability, service quality, and continuous improvement within the order to cash organization

Requirements

  • 3+ years of experience leading billing, accounts receivable, collections, or broader order to cash operations
  • Demonstrated expertise in commercial collections, aging analysis, and performance reporting within a business environment
  • Strong ability to perform detailed calculations and interpret financial data with a high level of accuracy
  • Experience creating or improving departmental procedures and driving business process improvements
  • Proficiency with Microsoft Excel and familiarity with enterprise platforms such as TMW and Workday
  • Proven ability to track, analyze, and communicate KPI results to support operational decisions and team performance
  • Bachelor's degree from an accredited college or university preferred

What we offer

  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • eligibility to enroll in company 401(k) plan
  • free online training
  • access to top jobs
  • competitive compensation
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