Managing Director, Integrated Operations

• Establishes and advances a cohesive division-wide strategy aligned with SFO's enterprise goals
• Cultivates a performance culture grounded in safety, mission-readiness, continuous improvement
• Leads organizational design and strategic resource allocation across a $65 million portfolio
• Drives enterprise-wide advances in operational systems, technology integration, and interdivisional coordination
• Serves as a trusted advisor to the COO and Airport Director
• Provides senior executive oversight of the AIOC
• Sets the strategic framework for AIOC performance
• Champions sustained investment in AIOC technology, data infrastructure, and operational systems
• Ensures the AIOC functions as the connective tissue between SFO's operational divisions, airline and concessionaire partners, federal agencies, and the City's emergency management architecture
• Oversees the design and execution of joint operational exercises and full-scale drills
• Sets the strategic direction for SFO's comprehensive safety, security, and emergency management enterprise
• Holds executive accountability for the Airport Security Program (ASP) and the Airport Emergency Plan (AEP)
• Cultivates high-trust, high-performance partnerships with the San Francisco Police Department, TSA, FBI, CBP, and other federal, state, and local law enforcement and regulatory stakeholders
• Directs SFO's enterprise approach to access control, perimeter integrity, surveillance systems, and physical security infrastructure
• Leads the organizational response to significant security incidents
• Integrates emergency preparedness into the fabric of daily operations
• Serves in executive command authority within SFO's Emergency Operations Center (EOC) structure
• Leads crisis communications strategy and public information coordination during emergency activations
• Builds and sustains a culture of safety excellence and commitment to business continuity
• Provides executive oversight of SFO's airfield operation
• Ensures the airfield operations team maintains an unwavering standard of safety and regulatory compliance
• Directs management of airfield construction impacts, temporary operating procedures, and NOTAM coordination
• Provides executive direction for real-time response to weather events, airspace management challenges, and operational disruptions
• Holds executive accountability for the development, oversight, and stewardship of the division's $65 million annual budget
• Directs division-wide workforce planning and talent strategy
• Oversees the design and execution of training programs across the division
• Provides executive direction for the division's contract portfolio
• Anticipates financial risks and emerging resource needs
• Serves as SFO's authoritative operational representative with the FAA, TSA, CBP, and other federal regulatory agencies
• Represents the Integrated Operations Division before the Airport Commission, the San Francisco Board of Supervisors, city departments, and the public
• Develops and stewards productive partnerships with airline executives, ground handlers, federal inspection agencies, and other Airport stakeholders
• Provides the COO and Airport Director with the executive counsel they need
• Builds a leadership team culture defined by accountability, psychological safety, mutual trust, and a shared commitment to the division's mission
• Invests meaningfully in the growth and development of senior leaders across the division
• Ensures performance is managed with clarity and consistency
• Champions a workplace where SFO's commitment to equity, inclusion, and belonging is reflected
• Defines and tracks division-wide performance indicators that illuminate both operational outcomes and organizational health
• Performs other duties as assigned

• Possession of a baccalaureate degree from an accredited college or university
• Six (6) years of managerial experience at a commercial service airport involving airport operations, maintenance, safety and security, and customer service. All experience must include supervisory functions
• Possession of a valid Class C Driver's License. A California license must be obtained prior to appointment. Employees are required to maintain a satisfactory driving record.

• Progressively responsible senior leadership experience at a large-hub commercial service airport
• Track record of managing complex multi-disciplinary teams
• Demonstrated ability to lead with authority across safety, security, and operational functions simultaneously
• Leading safety-critical, high-complexity operational programs
• Deep expertise across one or more of the division's core domains (airport operations, safety and security, airfield management, emergency management)
• Ability to build trust quickly and credibly with a wide range of stakeholders
• Communication style that is clear, confident, and authoritative
• Genuine commitment to developing people, shaping organizational culture
• Strategic patience and composure to lead through crisis

Employee Benefits Overview referenced