Managing Director, Head of Philippines Job at The Cigna Group (Manila)

Job Description

The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site’s day-to-day performance, long-term strategic growth, and cultural alignment with U.S. operations. This role has both operational and ambassador responsibilities for establishing a high-performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk.

Job Responsibility

Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement
Establish and maintain a strong cultural bridge between the Philippines site and U.S. headquarters
Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals
Lead with autonomy and sound judgment in a time zone-disconnected environment
Develop and execute long-term strategies for site expansion in partnership with and aligned with the Cigna global capability center strategy, including potential future functions in the Philippines beyond operations
Act as a General Manager with the foresight and capability to scale operations across multiple business lines
Build a sustainable leadership pipeline with a long-term goal of transitioning site leadership to a Filipino national
Serve as the face of the company in the Philippines, representing the organization with government bodies, industry peers, and regulatory agencies
Monitor and assess geopolitical and regulatory risks
develop mitigation strategies to ensure business continuity
Influence local industry agendas and contribute to shaping favorable regulatory environments
Instill and maintain a culture that mirrors the values and expectations of the U.S. organization
Ensure alignment between local decision-making and broader enterprise strategies
Foster a sense of belonging and shared purpose across geographically dispersed teams

Requirements

Global Operations Leadership Experience - Proven track record leading large-scale, cross functional operations in a global or regional capacity. 15+ years of leadership, preferably in a call center or service delivery environment or equivalent experience
Executive level Strategic Acumen - Demonstrated ability to drive long-term strategy and influence enterprise-wide decisions
Cultural Fluency & External Representation - Experience working across cultures and engaging with external stakeholders
Expatriate Readiness - Willingness and ability to relocate to Manila, Philippines for 3-4 years
prior international relocation experience preferred
Operational Excellence & Transformation - Background in building or scaling operations with a focus on performance, cost efficiency, and service delivery
Proven track record of leading complex, cross-functional teams in international settings
Deep understanding of U.S. corporate culture and operational models
Exceptional judgment, autonomy, and problem-solving skills in ambiguous environments
Experience navigating regulatory and labor environments in foreign markets

Nice to have

Prior experience working in or with the Philippines or other international markets
General Management experience with exposure to multiple business functions
Strong government relations experience

What we offer

Annual bonus
Long term incentive plan
Medical, vision, dental, and well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays

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Managing Director, Head of Philippines

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