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Managing Director, Head of Cardmember Access & Experiences, US Consumer Cards

https://www.citi.com/ Logo

Citi

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Location:
United States , New York ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

250000.00 - 500000.00 USD / Year
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Job Description:

The MD, Cardmember Access and Experiences is responsible for designing and delivering experiences, perks and privileges for Citi cardmembers that differentiate Citi products and drive customer acquisition, engagement, and profitability. This role will provide strategic thought leadership and work closely with the Cards Products and Travel & Rewards teams in redefining key verticals like Travel, Dining, Entertainment, Lifestyle and other categories to ensure that the loyalty and benefit ecosystem is aligned to product strategy, positioning and economics to create competitive advantage.

Job Responsibility:

  • Outline and execute the benefits strategy based on product strategy across various card tiers (mass, affluent, premium), reinforcing Citi's pillars of Trust, Flexibility, and Global Access
  • Own the strategy, content, and customer experience (CX) for benefits education and awareness in Citi’s mobile app and Citi.com(e.g., Benefits Hub)
  • Develop and manage strategic partnerships in key verticals, including Travel, Dining, Entertainment, Lifestyle, Insurance, and other categories
  • Ensure customer value and economics align with Citi's overall product strategy and profitability
  • Lead benefits launch, execution and fulfillment
  • Evaluate Return on Investment (ROI), customer satisfaction, and utilization of benefits
  • Manage all aspects of relationships, including contract negotiations, partner expansion, and cross-franchise opportunities
  • Leverage existing contracts and proactively redefine, renegotiate, or amend agreements as necessary
  • Drive the business through balanced risk management, strong control discipline, and flawless operational execution
  • Maintain an external network of industry contacts for market and talent intelligence
  • Understand industry trends, the competitive landscape, and Citi's position within it
  • Drive a strong people leadership agenda and be a culture carrier
  • Drive a strong culture and a productive work environment where people thrive, learn and get recognized
  • Manage, develop, and deliver written and oral communications, presentations, and assessments to executive leadership and broader teams
  • Appropriately assess risk when making business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets

Requirements:

  • 15+ years of management experience with a strong focus in financial services
  • Extensive experience in product management, partnership and business development
  • Demonstrated financial acumen and P&L management skills
  • Strong people leadership and stakeholder management skills
  • Proven success in growing a business and building internal and external partnerships
  • Strong technical ability and understanding of cutting-edge and emerging technology
  • Demonstrated ability to transform consumer research into actionable plans
  • Demonstrated success in managing internal and external partnerships and the ability to negotiate complex structures
  • Ability to identify partners, make C-Suite level connections, build business cases, gain senior leadership support and sponsorship, negotiate agreements, and effectively onboard new partners
  • Comfortable operating in a highly matrixed, complex, and commoditized environment
  • Bachelor's/University degree required
  • Master's degree preferred
  • Managerial experience is essential
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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