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Managing Director BPO

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

This is a pivotal leadership role, responsible for the performance, growth and strategic direction of Ventrica’s BPO operation. As Managing Director – BPO, you will own the end-to-end commercial and operational success of the division. You’ll set the strategy, lead high-performing teams across multiple regions, and ensure we consistently deliver outstanding client and customer experiences — efficiently, sustainably and at scale.

Job Responsibility:

  • Define and deliver the BPO strategy aligned to Ventrica’s wider business goals
  • Translate strategy into clear, executable plans across regions and functions
  • Act as a key contributor at ExCo, shaping company-wide priorities and decisions
  • Full P&L ownership, including revenue growth, costs and margin delivery
  • Build and execute commercial plans that drive sustainable, profitable growth
  • Ensure robust forecasting, governance and performance reporting
  • Lead the delivery of consistent, high-quality client and customer experience across all regions
  • Drive efficiency, productivity and continuous improvement at scale
  • Balance operational rigour with flexibility to meet client and market needs
  • Lead, inspire and develop senior leaders and operational teams across multiple geographies
  • Build a high-performance culture focused on accountability, collaboration and excellence
  • Champion Ventrica’s values, ensuring our people feel engaged, supported and empowered
  • Ensure excellence is embedded in everything we do
  • Build strong, trusted relationships with key clients and stakeholders
  • Use insight and data to continuously enhance service quality and outcomes

Requirements:

  • Senior leadership experience within a BPO or outsourced services environment
  • Proven P&L ownership with a strong track record of commercial delivery
  • Deep understanding of customer experience, with a passion for quality and outcomes
  • Experience leading large teams through growth and change
  • Ability to operate strategically while staying close to operational detail

Nice to have:

  • Experience scaling BPO operations in a high-growth environment
  • Exposure to complex, multi-client or multi-sector service models

Additional Information:

Job Posted:
March 01, 2026

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