Managing Contact Engineer Job at Dennis Eagle (Bridgwater)

Senior Systems Engineer- Contact Center

Reporting to the Director of IT, the Senior System Engineer, Contact Center is r...

Location

United States , Marlborough

Salary:

Not provided

Sequel Med Tech

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Business, or related field, or equivalent combination of education and experience
5+ years of experience in contact center operations
people experience technology
Excellent troubleshooting skills
Able to adhere to change, compliance, and security regulations and policies
Deep technical expertise in contact center technologies, including configuration, routing, analytics, and integrations
Strong understanding of workflows, telephony concepts, and omnichannel support
Ability to communicate Contact Center configuration and integrations clearly to both technical and non-technical audiences
Ability to work independently, manage multiple priorities, and drive outcomes collaboratively

Job Responsibility

Serve as the primary administrator and implementor of the contact center configuration, and implementation, including but not limited to configuration, routing logic, integrations, and user management
Maintain system reliability, security, and performance
Assist with incident response, root cause analysis, and corrective action planning for system issues impacting support operations
Serve as the first responder to Contact Center operational and functional incidents
Ability to assist Contact Center Voice and Omni-Channel Agents with support and triage of Contact Center related requests
Ability to partner with Customer Care, Inside Sales, Product Support, and other teams to understand operational needs and translate them into scalable, effective system and workflow solutions
Assist with developing processes, documentation, functional requirements, and configuration specifications for internal engineering teams and vendors
Create, manage, and escalate support requests with vendors and internal business partners
Maintain system-level documentation and configuration standards

What we offer

401k plan with a 6% company match and 100% immediate vesting
Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
Variety of Meritain health insurance plans
Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
Vision and dental coverage
Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and pet care discounts
Employer-paid short-term disability and life insurance
Flexible PTO
Generous paid holidays
Flex Time options

Fulltime

Cisco Webex Contact Centre Engineer

Cisco Webex Contact Centre Engineer Work on mission-critical, large-scale cloud...

Location

Australia , Canberra

Salary:

Not provided

FinXL

Expiration Date

Until further notice

Requirements

Engineer Profile: A proven track record as a project/deployment engineer with high-level integration and planning capabilities
Cisco Webex Expertise: A very high degree of technical proficiency in Cisco Webex Collaboration products, specifically Webex Contact Centre administration, tenant configuration, and platform management
Core Networking: Solid knowledge of VoIP technologies, SIP protocols, API integrations, and general networking protocols
Problem Solving: Strong analytical, troubleshooting, and risk-mitigation skills within high-pressure, zero-downtime environments
Visa/Residency Conditions: Applicants must be an Australian Citizen or Australian Permanent Resident
Location & Clearance: Open to onshore candidates across Australia. No government clearance is required

Job Responsibility

Design & Implementation: Develop and deploy enterprise-grade Cisco Webex Contact Centre cloud solutions and perform technical design updates to the existing environment
AI & Ecosystem Integration: Implement cutting-edge, AI-powered features (like virtual agents and conversation summaries) and connect the Webex CC platform with CRM systems and enterprise APIs
Configuration & Omnichannel Routing: Configure complex Intelligent Voice Response (IVR) workflows, routing logic, queues, and seamlessly manage multichannel interactions across voice, digital chat, and email
Risk Management & Documentation: Ensure zero impact through rigorous change management planning, and author comprehensive engineering documentation including implementation plans, rollback plans, and "as-built" documents
Optimisation & Technical Validation: Analyse efficiency metrics to fine-tune routing workflows and monitor system performance using tools like Wireshark to troubleshoot SIP logs and network issues

Cisco Webex Contact Centre Engineer

Cisco Webex Contact Centre Engineer Work on mission-critical, large-scale cloud...

Location

Australia , Sydney

Salary:

120.00 - 130.00 AUD / Hour

FinXL

Expiration Date

Until further notice

Requirements

A proven track record as a project/deployment engineer with high-level integration and planning capabilities
A very high degree of technical proficiency in Cisco Webex Collaboration products, specifically Webex Contact Centre administration, tenant configuration, and platform management
Solid knowledge of VoIP technologies, SIP protocols, API integrations, and general networking protocols
Strong analytical, troubleshooting, and risk-mitigation skills within high-pressure, zero-downtime environments
Applicants must be an Australian Citizen or Australian Permanent Resident
Open to onshore candidates across Australia

Job Responsibility

Develop and deploy enterprise-grade Cisco Webex Contact Centre cloud solutions and perform technical design updates to the existing environment
Implement cutting-edge, AI-powered features (like virtual agents and conversation summaries) and connect the Webex CC platform with CRM systems and enterprise APIs
Configure complex Intelligent Voice Response (IVR) workflows, routing logic, queues, and seamlessly manage multichannel interactions across voice, digital chat, and email
Ensure zero impact through rigorous change management planning, and author comprehensive engineering documentation including implementation plans, rollback plans, and 'as-built' documents
Analyse efficiency metrics to fine-tune routing workflows and monitor system performance using tools like Wireshark to troubleshoot SIP logs and network issues

Fulltime

Contact & Digital Channels Engineer

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration
Minimum of 3 years’ experience in the telecommunication/ IT environment with strong knowledge on contact center, chatbot and social media solutions
Working experience in Artificial Intelligence, NLP technologies, Automations and cognitive machine learning
Working experience on programming language such as Java, Python, C#, JavaScript
Experience in web technologies such as RESTful APIs, JSON, HTTP/S
Knowledge on Backend Frameworks like Spring Boot, .NET, Node.js and Version Control like GitHub, GitLab, Bitbucket etc
Working knowledge on RDBMS Databases - MS SQL Server, MySQL, Oracle, Maria etc.
Working knowledge on Windows Server 2012 and above, Red hat UNIX/Linux Operating Systems, F5 Load balancers.

Job Responsibility

Design and operate robust systems that ensure continuous availability and operational reliability
Drive and accelerate internal development through scalable platforms, optimized processes, and continuous capability improvement related to Contact center and Digital Care
Responsible for supporting seamless delivery of projects on Contact center and digital channels systems space
Champion the design, development, and continuous improvement of IVR-based self-care journeys to reduce reliance on assisted channels and enhance customer autonomy
Ensure high availability of contact center systems by driving proactive monitoring and rapid incident resolution, while supporting the automation of routine tasks and system health diagnostics to sustain reliable digital service delivery
Enable the transition into internally driven development with a particular focus on IVR and chatbot orchestration
Provide technical stewardship for the call center as aa service (CCaaS) operating model by managing Multi tenancy deployments, ensuring SLA compliance, and supporting enterprise customers
Manage systems problems, Incidents and service requests as per the SLA
Assist in acquiring and maintain technology Infrastructure for Customer Experience Systems
Manage systems/applications changes and projects and ensuring their timely delivery

Fulltime

Software Engineer II - Dynamics 365 Contact Center

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the...

Location

Czech Republic , Prague

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
OR equivalent experience
Prior experience in developing, debugging, and maintaining code in object-oriented languages
Knowledge of end-to-end Software development lifecycle
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Design and develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs
Write clean, efficient, and well-documented code using industry best practices and coding standards
Tackle ambiguity, create clarity for the team, generate energy in execution, identify and communicate risks throughout all stages of the software development lifecycle
Collaborate with product managers, architects, designers, and engineers from diverse engineering teams to solve challenging problems
Be Accountable for the quality, usability & performance of design, implementation, schedule, delivery, of your team and services
Build and debug production-grade code in distributed systems
Troubleshoot live site issues as part of both product development and live site support rotations, ensuring rapid resolution and learning
Ensure high reliability and performance of applications and services through intelligent monitoring, alerting, and proactive failover strategies

Fulltime

Key User Planning - Hygienic Fluid Handling (D365)

Location

India , Pune

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Strong knowledge of Material Planning / master planning functions, inventory management, processes, methodologies and tools with 5+ Years of experience
Digitally proficient - Comfortable working with IT systems and tools
A confident communicator who can train local staff effectively
Stakeholder Management & Project Coordination
Knowledge of ALPS
Bachelor's Degree in Engineering
Awareness or exposure to D365 or any other ERP implementation will be preferred
Domain Knowledge :- Have a deep understanding of the business processes and best practice in the specific functional area
Communication & Colaboration Skills :- Be able to train and guide others and bridge gaps between D365 experts and end-users
Leadership & Influence:- Advocate for D365 within their teams and influence colleagues positively, analyze problems, identify root causes, and propose solutions

Job Responsibility

Will become the factory's experts in D365 for Planning / master planning function
Understands the track processes
Might cover several tracks
Ensures that local processes fit the global processes
Will be hands-on in the site roll-out
Defines and tests business scenarios in their track(s)
Supports and trains local users in D365
Drives the local data cleansing in the legacy system (Movex)
Ensures all items in scope are marked and categorized in the legacy system
Extracts data in scope from the legacy system

What we offer

An interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
An exciting place to build a global network with different nationalities
Your work will have a true impact on Alfa Laval's future success
you will be learning new things every day
We care about diversity, inclusion and equity in our recruitment processes

Fulltime

Talent Acquisition Partner

Location

China , Kunshan

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

A bachelor’s degree or higher in Human Resources, Business Administration, or a related field
Proven experience in recruitment within the industrial or mechanical manufacturing sector, with a track record of hiring sales and technical roles
Strong experience in mid-to-senior level recruitment, with a history of identifying and securing top talent for critical roles
Fluency in English (both verbal and written) to effectively communicate with global stakeholders and candidates
Excellent interpersonal skills, with the ability to build trust with hiring managers, candidates, and external partners
A proactive, results-driven mindset, with a passion for innovation in talent acquisition

Job Responsibility

Work as credible advisor of talent acquisition function implementing global and local TA strategy and key priorities
Drive and deliver end-to-end recruitment for both Commercial and Operations organizations (e.g., sales, marketing, engineering, supply chain, manufacturing, quality, etc.)
Play as a critical contact window to outreach, engage, attract, and onboard talents supporting business growth, strategic transformance, and operational excellence
Collaborate with hiring managers and HRBPs for a more balanced hiring decision through developing effective sourcing strategies, influencing key stakeholders, sharing market insights, and providing candidate coaching, etc.
Support strategic recruitment programs, including but not limited to operational excellence, campus recruitment, university relationship management, trainee/internships, employer branding, hiring managers’ and candidates’ experiences, etc.
Continuously optimize recruitment processes, leveraging data and feedback to enhance efficiency and quality

Fulltime

Plant Operations & Performance Manager

Reporting to the Corporate COO, the Plant Operations & Performance Manager is re...

Location

Canada , South Surrey

Salary:

Not provided

Forest People

Expiration Date

Until further notice

Requirements

Strong understanding of wood manufacturing processes, including sawing, machining, laminating, finishing and coating
Knowledge of recovery optimization, yield analysis, and material flow in wood-based production
Experience with Lean manufacturing, Six Sigma, or other continuous improvement methodologies
Ability to interpret customer needs, production specifications, and QC standards
Advanced ability to analyze production data, identify trends, and diagnose operational issues
Cost-analysis capabilities
Proficiency with KPI dashboards, Excel and production reporting tools
Ability to influence and hold accountable a workforce that does not directly report to you
Strong negotiation and relationship-management skills for working with third-party operators
Clear, concise communication style with the ability to escalate issues appropriately

Job Responsibility

Monitor daily production activities to ensure adherence to production plans, specifications, and throughput targets
Track and optimize recovery rates, identifying root causes of loss and implementing corrective actions
Ensure the plant follows your company's manufacturing standards, SOPs, and quality expectations
Analyze production costs, material usage, labor efficiency, and yield performance
Identify cost-reduction opportunities without compromising quality or safety
Validate and challenge plant-reported metrics, invoices, and material consumption reports
Oversee quality control processes to ensure products meet required specifications
Conduct regular audits of finished goods, in-process materials, and raw material handling
Lead investigations into quality deviations and ensure timely corrective and preventive actions
Develop and maintain dashboards for KPIs such as recovery, downtime, scrap, cycle times, and cost per unit

Fulltime

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Managing Contact Engineer

Job Description

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