Managing Consultant, Advisors & Consulting Services, Performance Analytics Job at Mastercard (Milano)

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director of Portfolio Management

The Senior Director of Portfolio Management leads the strategic direction, gover...

Location

United States , Chicago

Salary:

200000.00 - 220000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, product management, technology, or related field required
Advanced degree (MBA or equivalent) preferred
10+ years of experience in portfolio management, product management, services strategy, or offering management
Experience working in technology services, consulting, or systems integrator environment
Proven ability to lead, manage, and develop high-performing portfolio managers, analysts, or enablement teams
Strong familiarity with service catalog design, pricing models, financial analysis, and offering lifecycle governance
Strong financial and business acumen with a deep understanding of services profitability, margin models, and portfolio KPIs
Proficiency with enterprise business systems (CRM, ERP, PSA, pricing/scoping tools) and data analysis/reporting tools
Demonstrated success leading cross-functional initiatives across Sales, Delivery, Finance, and Marketing
Ability to build alignment across organizational levels and influence stakeholders without direct authority

Job Responsibility

Own the services portfolio end-to-end, including administration, governance, lifecycle management, enablement, and continuous evolution
Partner with Business Unit, Services, Sales, Finance, Marketing, and Delivery leadership to define portfolio strategy, long-term vision, priorities, and success metrics
Establish and maintain a portfolio governance model to ensure alignment, accountability, and consistent decision-making across all services
Guide portfolio direction using client demand, competitive insights, financial objectives, and delivery capability
Lead and develop a high-performing portfolio management and enablement team
Align team structure and capabilities with the future needs of the services portfolio
Foster a culture of ownership, collaboration, continuous improvement, and innovation
Lead the full lifecycle of service offerings from concept and launch through performance management, enhancement, and retirement
Prioritize the offering roadmap based on market opportunity, scalability, profitability, and strategic alignment
Drive portfolio standardization and strategic cohesion across all service areas (Cloud, Security, Data & Analytics, AI, Contact Center & Collaboration, Managed Services, and Consulting)

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Managing Consultant, Advisors & Consulting Services, Performance Analytics

Advisors & Consulting Services Services within Mastercard is responsible for acq...

Location

Japan , Tokyo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
Experience coaching and managing teams across multiple projects
Experience managing key client relationships
Knowledge of business KPIs, financials and organizational leadership
Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
Analytical, interpretive, and problem-solving skills, including the proven ability to analyze large amounts of data and synthesize key findings and recommendations
Data and analytics experience such as working with data analytics software (e.g., Python, R, SQL, SAS), building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI)
Advanced Word, Excel, and PowerPoint skills
Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and Japanese

Job Responsibility

Lead client engagements across a range of industries and problem statements
Develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
Provide on-the-job training, coaching, and mentorship to junior consultants

Fulltime

Engagement Manager

The Engagement Manager is a senior-level client leader responsible for ensuring ...

Location

United States

Salary:

140000.00 - 200000.00 USD / Year

Hike2

Expiration Date

Until further notice

Requirements

10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery
Proven ability to engage with and influence C-level and senior business stakeholders
Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes
Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications
Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs
Ability to frame business cases and prioritize initiatives based on advisory recommendations
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management
Experience shaping and closing new business opportunities, including solution approach, scope, and estimates
Exceptional communication, facilitation, and relationship-building skills
Track record of leading multidisciplinary teams to deliver high-value client outcomes.

Job Responsibility

Serve as the strategic advisor and primary relationship owner for assigned accounts
Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams
Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions
Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations
Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes
Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships
Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded
Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes
Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives
Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency

What we offer

Six national health medical plans to choose from, including a HSA option
Dental & Vision options
Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
Long and short term disability coverage options
Life Insurance and travel insurance
Flexible PTO policy and 10 paid holidays
Reimbursement for certifications related to your role
Opportunity for career development, advancement and learning

Fulltime

Managed Services - Business Lead Consultant

Managed Service Business Lead Consultant. About HSO: HSO is a global Microsoft s...

Location

United Kingdom

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry – Finance or ProServ
Expertise in providing consultancy over multiple modules in an D365FO / AX environment
Experience with Dynamics D365FO / AX in a Consulting or End User role
Adept at Business Requirement Analysis
Dynamic 365 F&O Certification in at least one key area e.g., Finance, Manufacturing, Distribution and Trade
Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible
Willingness to travel to support customers' requirements on site
Proven experience in a Pre-Sales, Solution Consulting, or Commercial role within Managed Services
Strong background in Microsoft-based solutions, ideally Dynamics 365 and Azure
Ability to hold credible conversations with technical and non-technical stakeholders

Job Responsibility

Act as a lead consultant to plan the optimisation roadmap
Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base
Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution
Business Process design/mapping and documentation
The creation of high quality and sustainable client solutions
Serve as a managed service solution specialist building strong relationships with customer assigned to the customer team, becoming a trusted advisor
Work with Customer Teams and account managers to identify upsell and cross-sell opportunities based on customer maturity, usage and evolving needs
Work with Customer Teams and account managers to position additional services such as enhanced support, optimisation, monitoring, automation, or advisory services
Support all HSO teams with customer conversations providing structured, value-led conversations rather than reactive services
Deliver high quality business and software application services to clients

Fulltime

Consultant, Advisors & Consulting Services – Performance Analytics

Mastercard Services provides cutting-edge data analysis and services to Fortune ...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
Experience managing clients or internal stakeholders
Ability to analyze large datasets and synthesize key findings
Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Provide creative input on projects across a range of industries and problem statements
Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Lead internal and client meetings, and contribute to project management
Contribute to the firm's intellectual capital
Receive mentorship from performance analytics leaders for professional growth and development

Fulltime

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Rec & Proofing Lead Analyst

The Rec & Proofing Lead Analyst is a strategic professional who contributes to d...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
Client Service Focused
Good Analytical skills
Execution focused
Excellent communication skills
Good influencing skills
Develops partnerships with key internal and external stakeholders

Job Responsibility

Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Develops and implements business initiatives, client solutions, and/or projects affiliated with pre-settlement processes and transaction capture activities
Takes responsibility for volume, quality, timeliness and delivery of complex deliverables
Accountable for integrity of process, operations and associated results and may have responsibility for planning, budgeting and policy formulation within area of expertise
Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
Demonstrates good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
Oversees the daily performance related to transactions capture pre-settlement activities of operations processes to satisfactory completion of the daily operational cycle
Defines, develops, implements and tracks appropriate KPIs and SLAs for the group
Commits to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements
Conducts discovery and due diligence activities with clients to meet their needs

What we offer

Global workforce benefits
Opportunities for career growth
Work-life balance

Fulltime

Select Country

Managing Consultant, Advisors & Consulting Services, Performance Analytics

Mastercard

Location:
Italy , Milano

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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