Managing Consultant, Advisors & Consulting Services, Performance Analytics Job at Mastercard (Milano)

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

New

Senior Director of Portfolio Management

The Senior Director of Portfolio Management leads the strategic direction, gover...

Location

United States , Chicago

Salary:

200000.00 - 220000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, product management, technology, or related field required
Advanced degree (MBA or equivalent) preferred
10+ years of experience in portfolio management, product management, services strategy, or offering management
Experience working in technology services, consulting, or systems integrator environment
Proven ability to lead, manage, and develop high-performing portfolio managers, analysts, or enablement teams
Strong familiarity with service catalog design, pricing models, financial analysis, and offering lifecycle governance
Strong financial and business acumen with a deep understanding of services profitability, margin models, and portfolio KPIs
Proficiency with enterprise business systems (CRM, ERP, PSA, pricing/scoping tools) and data analysis/reporting tools
Demonstrated success leading cross-functional initiatives across Sales, Delivery, Finance, and Marketing
Ability to build alignment across organizational levels and influence stakeholders without direct authority

Job Responsibility

Own the services portfolio end-to-end, including administration, governance, lifecycle management, enablement, and continuous evolution
Partner with Business Unit, Services, Sales, Finance, Marketing, and Delivery leadership to define portfolio strategy, long-term vision, priorities, and success metrics
Establish and maintain a portfolio governance model to ensure alignment, accountability, and consistent decision-making across all services
Guide portfolio direction using client demand, competitive insights, financial objectives, and delivery capability
Lead and develop a high-performing portfolio management and enablement team
Align team structure and capabilities with the future needs of the services portfolio
Foster a culture of ownership, collaboration, continuous improvement, and innovation
Lead the full lifecycle of service offerings from concept and launch through performance management, enhancement, and retirement
Prioritize the offering roadmap based on market opportunity, scalability, profitability, and strategic alignment
Drive portfolio standardization and strategic cohesion across all service areas (Cloud, Security, Data & Analytics, AI, Contact Center & Collaboration, Managed Services, and Consulting)

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Engagement Manager

The Engagement Manager is a senior-level client leader responsible for ensuring ...

Location

United States

Salary:

140000.00 - 200000.00 USD / Year

Hike2

Expiration Date

Until further notice

Requirements

10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery
Proven ability to engage with and influence C-level and senior business stakeholders
Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes
Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications
Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs
Ability to frame business cases and prioritize initiatives based on advisory recommendations
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management
Experience shaping and closing new business opportunities, including solution approach, scope, and estimates
Exceptional communication, facilitation, and relationship-building skills
Track record of leading multidisciplinary teams to deliver high-value client outcomes.

Job Responsibility

Serve as the strategic advisor and primary relationship owner for assigned accounts
Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams
Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions
Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations
Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes
Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships
Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded
Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes
Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives
Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency

What we offer

Six national health medical plans to choose from, including a HSA option
Dental & Vision options
Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
Long and short term disability coverage options
Life Insurance and travel insurance
Flexible PTO policy and 10 paid holidays
Reimbursement for certifications related to your role
Opportunity for career development, advancement and learning

Fulltime

Consultant, Advisors & Consulting Services – Performance Analytics

Mastercard Services provides cutting-edge data analysis and services to Fortune ...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
Experience managing clients or internal stakeholders
Ability to analyze large datasets and synthesize key findings
Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Provide creative input on projects across a range of industries and problem statements
Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Lead internal and client meetings, and contribute to project management
Contribute to the firm's intellectual capital
Receive mentorship from performance analytics leaders for professional growth and development

Fulltime

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Associate Managing Consultant, Advisors & Consulting Services, Marketing

Associate Managing Consultant, Advisors & Consulting Services, Marketing (Serbia...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Relevant marketing undergraduate degree with Marketing expertise and mindset
Hands-on Experience: experience in integrated marketing, with a strong focus on data-driven implementation, offline marketing activities/campaigns, media management and planning as well as digital marketing planning
Previous experience in banking/payments industry and/or experience working in advertising agency (e.g. as an account manager) with clients from the banking/payments industry is a plus
Client Management: track record in managing client accounts, including leading digital marketing solutions
Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes
Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively
Communication: Excellent communication and presentation skills, capable of influencing colleagues and clients. Articulate storyteller, translating complex insights into compelling narratives that resonate with audiences
Innovation: Show the ability to ideate, manage, and roll out complex and competitive (digital) marketing initiatives. Think future-forward with a continuous focus on optimization and innovation
Ability to communicate effectively in Serbian, English. Fluency in additional European language is a plus
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Take charge of client projects, collaborating to conceptualize and execute impactful campaigns
Deliver exceptional digital marketing initiatives guided by data analytics, ensuring measurable business impact
End-to-end execution of Marketing Services projects focusing on financial performance and impact
Implement data-driven digital marketing solutions, including campaigns, marketing automation, and lifecycle management initiatives
Ensure operational project execution within agreed milestones and budget
Manage creative development and media planning, meeting high-quality standards aligned with client needs
Assess, recommend and improve the performance of client’s marketing activities by using data insights and data visualization tools
Collaborate with internal and external marketing partners to support business growth, targeted marketing, integrating AI into strategies while fostering an environment of innovation within the team
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

Rec & Proofing Lead Analyst

The Rec & Proofing Lead Analyst is a strategic professional who contributes to d...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
Client Service Focused
Good Analytical skills
Execution focused
Excellent communication skills
Good influencing skills
Develops partnerships with key internal and external stakeholders

Job Responsibility

Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Develops and implements business initiatives, client solutions, and/or projects affiliated with pre-settlement processes and transaction capture activities
Takes responsibility for volume, quality, timeliness and delivery of complex deliverables
Accountable for integrity of process, operations and associated results and may have responsibility for planning, budgeting and policy formulation within area of expertise
Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
Demonstrates good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
Oversees the daily performance related to transactions capture pre-settlement activities of operations processes to satisfactory completion of the daily operational cycle
Defines, develops, implements and tracks appropriate KPIs and SLAs for the group
Commits to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements
Conducts discovery and due diligence activities with clients to meet their needs

What we offer

Global workforce benefits
Opportunities for career growth
Work-life balance

Fulltime

Business Consultant

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Slovakia

Salary:

2400.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

Ideally 2-3 years of experience in a consulting role within a SaaS environment
Working knowledge of at least one of the Bloomreach Engagement platform features is preferred
Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
Native or professional fluency in English

Job Responsibility

Delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform
Supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment
Being a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
Building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
In collaboration with Customer Success Manager, responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
Becoming an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
Playing a pivotal role in clients’ onboarding, platform adoption and product features utilization
Collaborating with various internal teams to build services focused around the product and contribute for internal process improvement

What we offer

Restricted stock units
A great deal of freedom and trust
Flexible working hours
Virtual-first work with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget on an annual basis

Fulltime

Managing Consultant, Advisors & Consulting Services, Performance Analytics

Mastercard

Location:
Italy , Milano

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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