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Manager

United Kingdom, Liverpool · Job Posted May 28, 2026
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Job Responsibility

  • To support the daily operations, being hands on during service
  • To resolve any guest complaints calmly and promptly
  • Ensure all team members are delivering a great guest experience, whilst upselling where possible
  • To retain excellent product knowledge of both food and beverage offerings
  • To seek opportunities to innovate and improve throughout
  • Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development
  • Maintain accurate records of Health and Safety, Food Safety and orders
  • To uphold the highest standards of cleanliness
  • To attend all training and development course as requested
  • To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge
  • To carry out any other reasonable duties as required by management

Requirements

  • To support the daily operations, being hands on during service
  • To resolve any guest complaints calmly and promptly
  • Ensure all team members are delivering a great guest experience, whilst upselling where possible
  • To retain excellent product knowledge of both food and beverage offerings
  • To seek opportunities to innovate and improve throughout
  • Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development
  • Maintain accurate records of Health and Safety, Food Safety and orders
  • To uphold the highest standards of cleanliness
  • To attend all training and development course as requested
  • To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge
  • To carry out any other reasonable duties as required by management

What we offer

  • Meal on shift
  • Endless tea and coffee on shift
  • Enrolment into the WSH pension scheme
  • Up to 33 days annual leave (plus extra day for your birthday off)
  • Enhanced maternity, paternity and family friendly leave with length of service
  • Access to everyday discounts and communication portal
  • Employee Assistance Programme and qualified Mental Health First Aiders
  • Cycle to Work scheme
  • Opportunity to develop and further your career in an exciting company

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