Manager, Workforce Operations Job at Whatnot (Los Angeles)

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Services Operations Program Manager

We are seeking a Services Operations Program Manager to lead the strategic and o...

Location

United States , Austin; Secaucus

Salary:

117120.00 - 175680.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments
Proven success in managing large supplier networks across multiple geographies
Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking
Excellent stakeholder management and communication skills
Strong analytical, reporting, and data validation abilities
Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field preferred

Job Responsibility

Align contingent workforce strategies with evolving business needs, skills, and locations
Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits
Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact
Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes
Partner with procurement for bill rate changes, supplier escalations, and performance improvement initiatives
Support sourcing activities by coordinating contingent worker needs across suppliers and countries
Work with procurement to maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data
Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy
Partner with IT to support equipment provisioning for contingent workers
Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country

Fulltime

Operations Manager, Service Delivery

At Snappr, we're changing the world by making amazing photography accessible to ...

Location

Philippines , Metro Manila

Salary:

135000.00 - 200000.00 Php / Month

Snappr

Expiration Date

Until further notice

Requirements

At least 5 years of workforce management experience
Experience with data analytics in spreadsheets
Fluency in written and spoken English
Ability to work the night shift/flexible shifts
A 'let's get it done' mindset
The ability to balance attention to detail with swift execution

Job Responsibility

Manage and engage a team of fun and highly talented creative professionals
Identify bottlenecks in our operational processes and execute solutions to improve turnaround times for shoots
Operate a quality management system in our photography operations
Utilize data to understand team performance and areas for improvement in our operations
Maximize team productivity with a mix of training and tool-building
Work closely with the product and operations team to launch and operationalize new products from scratch
Understand the vision and strategy for your team and get all members pumped and aligned to power Snappr's growth
Develop & optimize processes by breaking projects into actionable steps with aggressive timelines for completion
Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What we offer

competitive salary (Php 135-200K)
equity ownership in the company
HMO (w/ dependents)
Free daily meals
great workspace in Ortigas CBD

Fulltime

Laboratory Operations Manager

We are hiring for a Laboratory Operations Manager for a state of the art £30mill...

Location

United Kingdom , Southampton

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Ability to commute/ work in Southampton on site Monday – Friday daily is essential
Minimum of 5 years of experience managing a Laboratory as a Laboratory Manager or having worked for a Laboratory Services/ Lab FM Company as a Laboratory Operations Manager, managing onsite service engineers, maintenance engineers, maintenance technicians of equipment in a regulated laboratory, pharmaceutical or similar environment
You will have been a Laboratory Manager, Laboratory Equipment Service Manager, Laboratory Engineering Operations Manager, Life Science Facilities Manager or equivalent with responsibility for a team of Laboratory Equipment Service Engineers, Calibration Engineers, Service Technicians or Calibration Engineers reporting into you where you have to co-ordinate the scheduling of PPM works to customer satisfaction and manage the team successfully
Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry or equivalent)
Proven Experience In Analytical Equipment Service/Laboratory Asset Maintenance/ Manufacturing or Laboratory Equipment Engineering Operations Management With Strong Leadership Skills
Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence
Knowledge of working to GLP on a pharmaceutical, biotech, analytical chemistry, or medical device/similar R&D site
Experience with SAP or other similar CRM systems and good working knowledge of Excel
Ability to work to budgets and ensure that the laboratory equipment maintenance is brought in on budget
Ability to lead change management programs and drive operational innovation tailored to the Southampton site

Job Responsibility

Lead a diverse team of laboratory equipment service engineers, laboratory equipment calibration technicians, helpdesk and technical staff at the Southampton site, fostering a collaborative and high-performance work environment
Deliver lab equipment service engineering support through the site based engineering team reporting directly in to you
Manage third party service agreements and host vendor service engineers on site to undertake warranty maintenance to lab equipment
Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance
Be customer facing, working with the site based customer’s Laboratory Managers to deliver excellent engineering services on site
Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Southampton site
Utilise SAP and other CRM tools for asset management and operational efficiency
Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Southampton site operations

What we offer

excellent salary and benefits

Fulltime

Operations Support Manager

This new position has been created to support the Operations Manager by taking o...

Location

United Kingdom , Bristol

Salary:

70000.00 - 85000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Strong background in operations, site management, or resource management within electrical engineering or civils
Proven experience managing site-based teams and dealing with workforce performance and development
Excellent people management and problem-solving skills
Flexible to travel, with occasional overnight stays
Background in electrical preferred, though strong civils experience will also be considered

Job Responsibility

Manage a team of up to 20 site-based staff (site managers, supervisors, electricians, fitters, cable pullers)
Oversee performance management, absence, appraisals, and people development
Coordinate and support labour, material and material resources across multiple sites
Act as the bridge between site operations and the Operations Manager
Ensure smooth day-to-day running of site teams, resolving issues proactively
Conduct regular site visits, including audits, to monitor progress, address issues, and ensure compliance with safety regulations, industry standards, and company procedures/policies
Ensure health and safety is maintained on sites at all times, including prompt reporting of incidents and near misses, proactive support with investigations, and implementing robust preventative measures
Spend 3-4 days per week on site and 1-2 days at the Bristol office (with flexibility to manage your own schedule)
Travel to sites across England and Wales (no responsibility for Scottish sites). Sites are typically 50 miles from the Bristol office

What we offer

High-spec 4x4 company vehicle for commuting and site visits
Attractive profit share scheme (typically £15,000+ annually)
Opportunity to join an employee-owned business with long-term stability and a collaborative culture

Fulltime

City Operations Manager

The City Operations Manager in Columbus is a key role within Birds’ Operations T...

Location

United States , Columbus

Salary:

Not provided

Bird Canada

Expiration Date

Until further notice

Requirements

2+ years of relevant experience
At least 1+ year experience managing team members
Self-motivated, energetic and driven individual
Engaging communicator
Excels at building networks and liaising with external partners and city stakeholders
Strong Excel / data management skills
Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
Ability to simplify difficult problems into actionable and solvable tasks
Data-driven by nature, strong attention to detail, and obsessed with process improvement
Comfortable learning and adapting to new concepts and using new tools

Job Responsibility

Manage the end-to-end operation of the respective market
Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics
Use data to optimize processes, creatively solve problems, and track results
Flag and help resolve any operational matters for Bird with stakeholders
Work on continuous growth, as well as local campaigns and initiatives to improve market share
Manage costs, with a keen eye on profitability and positive margins
Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets
Problem solve - prioritize tasks, and overcome obstacles that come your way
Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback
Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently

What we offer

Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
A work-from-home stipend
An employer-paid healthcare package
Bird ride credits

Fulltime

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Manager, Workforce Operations

Whatnot

Location:
United States , Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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