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Manager, Vendor Management

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Austin

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Contract Type:
Employment contract

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Salary:

60300.00 - 132600.00 USD / Year
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Manager role with Specialty Vendor Management has a highly visible role within the Specialty Operations, and Enterprise Leadership groups at CVS Health. Supporting Specialty Vendors, while interfacing with the multiple departments and business owners to provide Top 2 Box customer satisfaction. In this position, the Manager will use his/her proven leadership skills to leverage a diverse team to provide resources supporting call center vendors central to the operations of CVS Health.

Job Responsibility:

  • Identify effective service and operational level agreements, while proactively ensuring alignment
  • Communicate effectively with both internal and external operational teams
  • Establish critical key performance indicators jointly with the vendor(s), the operational business owners, and resource planning
  • Establish operations and reporting protocols as well as drive improved patient experience and NPS performance
  • Enhance & improve vendor processes, including but not limited to: reviewing or recommending innovative solutions that will positively impact our patients, general strategic planning, analysis of data, and overall operational performance deliverables
  • Lead or be engaged in projects to ensure that the 3rd party vendors are considered within the discovery or planning phases
  • Oversee vendors operational areas including general 3rd party vendor oversight and collaboration, business strategy planning, identifying operational risk areas, providing operational support onsite at Vendor sites when needed, vendor onboarding / decommissioning, new work transition or offshore work implementation, interface with Enterprise Leadership

Requirements:

  • Minimum 5 years of experience with 3rd party vendor and/or operational performance management
  • Advanced computer skills – Microsoft Project, Visio, Word, PowerPoint, Excel 365 (Advanced), TEAMs
  • Demonstrated expertise in pharmacy operations, pharmacy benefit management and/or call/processing center operations
  • Excellent communication skills with the ability to present complex information to various stakeholders
  • Proficiency in data analysis, financial modeling, and business intelligence tools
  • Strong problem-solving and critical-thinking abilities
  • Must be able to work independently with all levels and in every area of the Organization
  • Regular and predictable attendance
  • Colleague will be required to work mandatory overtime/extended work week when needed
  • Bachelor's degree required or relevant work experience as a substitute for a degree

Nice to have:

  • Deep understating of Call center Operations
  • Vendor/outsourcing knowledge
  • Operational Health Care industry knowledge
  • Strong Project Management
  • Advanced data and reporting development (i.e., Excel (Advanced), Power BI, Tableau, R-Studio, SQL Verint, Avaya)
  • Knowledge of 5 why’s methodology of root cause analysis
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
April 27, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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