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Zelis Logo Zelis · Human Resources

Manager, US P&C Operations

United States, St. Louis 105000.00 - 133000.00 USD / Year · Job Posted February 20, 2026
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Job Description

The Zelis People & Culture (P&C) team is seeking a Manager, US P&C Operations to lead the delivery and continuous improvement of P&C operational services in the US. This role manages day-to-day operations and team performance while driving process excellence, shared services transformation, and AI-enabled operational efficiency.

Job Responsibility

  • Lead, coach, and develop US P&C Enablement team
  • Support shared services transformation
  • Serve as an escalation point for complex employee and stakeholder issues
  • Execute an excellent associate service delivery experience
  • Document, map, and maintain end-to-end P&C operational processes
  • Identify opportunities to simplify, standardize, automate, and optimize workflows
  • Support the reimagining of P&C operational processes
  • Act as a change agent to drive innovation and continuous improvement
  • Contribute to Zelis’ broader AI transformation
  • Stay informed on emerging HR technologies, automation, and AI capabilities
  • Define, analyze, monitor, and manage key operational KPIs
  • Use data and insights to identify trends, risks, and improvement opportunities
  • Ensure operational metrics are reviewed regularly
  • Partner closely with the Global Operations team in Hyderabad, India
  • Support alignment of processes and service standards across US and Global Operations
  • Collaborate on work transitions, capacity planning, and knowledge transfer
  • Review, update, and implement standard operating procedures
  • Analyze process breakdowns and identify root causes
  • Partner with P&C Technology, Operations, and COEs to support testing and implementation of new tools

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field
  • 8+ years of relevant P&C experience or equivalent work experience
  • Strong understanding of P&C / HR processes across the employee lifecycle
  • Demonstrated experience with process documentation, process mapping, workflow design, and continuous improvement
  • Proven people leadership experience, including coaching, performance management, and team development
  • Demonstrated ability to define, analyze, and monitor KPIs, SLAs, and operational performance metrics
  • Experience using data to drive operational decisions, continuous improvement, and service delivery outcomes
  • Experience partnering with global or offshore operations teams to deliver shared services or operational support at scale
  • Strong technical aptitude with the ability to understand, leverage, and advocate for automation and AI-enabled solutions
  • Experience with automation tools, workflow technologies, or AI functionality within HR systems
  • Experience supporting operational transformation, shared services, or global delivery models
  • Strong relationship-building, consultative, and influencing skills
  • High level of comfort with HR systems and digital tools (e.g., Workday, ticketing systems, reporting and analytics tools)
  • Strong analytical, problem-solving, and decision-making skills
  • Ability to manage multiple priorities and deadlines

What we offer

  • 401k plan with employer match
  • Flexible paid time off
  • Holidays
  • Parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage
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