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Manager, Unit and Faculty Support

United States, Boston · Job Posted May 04, 2026
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Job Responsibility

  • Manage the day-to-day administrative operations of assigned faculty units, ensuring smooth delivery of unit activities and faculty support
  • Partner with Unit Heads and faculty to understand needs and ensure appropriate administrative support is in place
  • Advise faculty on effective utilization of support staff, including communication, scope of work, and best practices
  • Support faculty through key career milestones (e.g., onboarding, promotion reviews, transitions, retirements)
  • Maintain strong, visible relationships with faculty and staff to ensure a high level of service and responsiveness
  • Directly supervise Faculty Support Specialists (FSSs) and Unit Coordinators assigned to supported units
  • Conduct regular check-ins, provide coaching, and complete annual performance evaluations
  • Support performance management processes, including feedback, development planning, and addressing performance concerns in partnership with HR
  • Monitor workloads and assignments to ensure equitable distribution and effective coverage
  • Serve as a point of escalation for day-to-day service issues and help resolve challenges in a timely manner
  • Partner with the Assistant Director and Research Staff Services to support recruitment efforts, including screening candidates, coordinating interviews, and participating in hiring decisions
  • Oversee onboarding of new staff, ensuring a smooth transition into roles through structured plans and training
  • Deliver and coordinate training sessions
  • gather feedback and refine onboarding materials and processes
  • Support ongoing staff development by identifying skill gaps and recommending training opportunities
  • Collaborate with the Associate Director on employee relations, policy interpretation, and workforce processes
  • Ensure adherence to University and School policies related to timekeeping, leave, and workplace practices
  • Approve staff time, monitor overtime, and coordinate coverage during absences
  • Maintain accurate records related to recruiting, onboarding, training, and performance management
  • Identify operational inefficiencies and recommend improvements to enhance service delivery
  • Support implementation of department-wide initiatives, tools, and best practices
  • Contribute to communication efforts, including updating internal resources and sharing information with staff
  • Partner with colleagues across DRFD and the broader School on projects impacting faculty support
  • Builds trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
  • This role is responsible for other duties as assigned

Requirements

  • High School Diploma, GED, or equivalent is required
  • 5+ years of directly related and specific experience in program delivery or similar is required
  • Education beyond high school may count toward experience
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must

Nice to have

  • Demonstrated experience supervising or mentoring staff
  • Experience working in a research, academic, or non-profit environment
  • Strong interpersonal and communication skills, with the ability to build relationships across all levels
  • Excellent organizational and time management skills, with the ability to manage multiple priorities
  • Sound judgment, problem-solving ability, and attention to detail
  • Commitment to high-quality service delivery and continuous improvement
  • Ability to handle confidential information with discretion

What we offer

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

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