Manager Unified Communications & Collaboration Engineer Job at NTT DATA (Bucharest)

Unified Communications & Collaboration Engineer with German (Microsoft)

NTT DATA is a leading global provider of infrastructure and platform services, p...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in unified communications or voice engineering roles in enterprise environments
Strong expertise in Microsoft Teams voice services, including Teams Phone System and Direct Routing
Hands-on experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
Experience provisioning and managing enterprise IP phones and ATA devices
Strong troubleshooting skills related to voice infrastructure, SIP signaling, telephony routing, and collaboration platforms
Experience supporting enterprise-scale voice deployments and operational environments
Familiarity with automation and scripting (PowerShell desirable) for operational tasks and system management
Excellent communication and collaboration skills, with the ability to work effectively with technical teams and vendors

Job Responsibility

Design, implement, and maintain enterprise voice and collaboration solutions based on Microsoft Teams, including Teams Phone and Direct Routing capabilities
Integrate and manage Audiocodes Session Border Controllers (SBCs), including Mediant series devices and OVOC (One Voice Operations Center) for centralized monitoring and management
Manage and support the VoIP backbone infrastructure, ensuring reliable connectivity between cloud-based Teams telephony, on-premises systems, SIP trunks, and PSTN networks
Provision, configure, and troubleshoot enterprise IP phones and ATA devices used within the unified communications environment
Monitor system performance and service availability, proactively identifying issues and performing root cause analysis to resolve incidents and improve service reliability
Troubleshoot complex issues related to voice routing, SIP signaling, telephony services, and Microsoft Teams voice features
Collaborate with internal IT teams, network engineers, collaboration teams, and external vendors to deliver and support unified communications services
Maintain technical documentation, configuration records, and operational procedures, ensuring compliance with enterprise standards and governance requirements
Support system upgrades, configuration changes, and lifecycle management of voice and collaboration infrastructure
Provide mentoring and technical guidance to junior engineers, supporting knowledge sharing and operational excellence within the team

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Our projects have different working hours to suit your needs
Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
Private Health Insurance – it’s custom-made for you
Individual coaching sessions or join our accredited Coaching School
Epic parties or themed events – lovingly designed for our people and their families

Level 2 Unified Communications & Collaboration Engineer - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...

Location

Germany , Munich

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
Cisco CCNP Collaboration (preferred)
Audiocodes Certified Professional (desirable)
3+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Unified Communications & Collaboration Engineer

The Unified Communications & Collaboration Engineer will design, implement, and ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in unified communications or voice engineering within enterprise environments
Strong hands-on expertise with Cisco CUCM administration, configuration, and troubleshooting
Experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
Hands-on experience provisioning and managing enterprise IP phones and ATA devices
Strong troubleshooting skills related to voice services, SIP signaling, telephony infrastructure, and call quality issues
Experience supporting enterprise-scale voice deployments and operational environments
Familiarity with automation or scripting (PowerShell desirable) for operational tasks and system administration
Excellent communication and collaboration skills, with the ability to work across technical teams and vendors

Job Responsibility

Design, implement, and maintain enterprise unified communications solutions based on Cisco CUCM (Cisco Unified Communications Manager)
Integrate and manage Audiocodes Session Border Controllers (SBCs) including Mediant series devices and OVOC (One Voice Operations Center) for monitoring and management
Support and maintain the VoIP backbone infrastructure, ensuring reliable connectivity between on-premises telephony systems, SIP trunks, and PSTN services
Provision, configure, and troubleshoot managed IP phones and ATA devices, ensuring seamless voice service for end users
Monitor system health and performance across the voice environment, proactively identifying issues and performing root cause analysis to resolve incidents
Troubleshoot complex voice, SIP signaling, telephony routing, and connectivity issues across enterprise communication systems
Collaborate with internal infrastructure teams, collaboration teams, and external vendors to support deployments, upgrades, and service improvements
Ensure systems meet security, compliance, and operational standards, maintaining accurate technical documentation and operational procedures
Support system upgrades, configuration changes, and lifecycle management for voice and collaboration platforms
Provide technical guidance and mentoring to junior engineers within the unified communications team

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Unified Communications & Collaboration Engineer

The Unified Communications & Collaboration Engineer will design and implement en...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in unified communications or voice engineering roles in enterprise environments
Strong expertise in Microsoft Teams voice services, including Teams Phone System and Direct Routing
Hands-on experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
Experience provisioning and managing enterprise IP phones and ATA devices
Strong troubleshooting skills related to voice infrastructure, SIP signaling, telephony routing, and collaboration platforms
Experience supporting enterprise-scale voice deployments and operational environments
Familiarity with automation and scripting (PowerShell desirable) for operational tasks and system management
Excellent communication and collaboration skills, with the ability to work effectively with technical teams and vendors

Job Responsibility

Design, implement, and maintain enterprise voice and collaboration solutions based on Microsoft Teams, including Teams Phone and Direct Routing capabilities
Integrate and manage Audiocodes Session Border Controllers (SBCs), including Mediant series devices and OVOC (One Voice Operations Center) for centralized monitoring and management
Manage and support the VoIP backbone infrastructure, ensuring reliable connectivity between cloud-based Teams telephony, on-premises systems, SIP trunks, and PSTN networks
Provision, configure, and troubleshoot enterprise IP phones and ATA devices used within the unified communications environment
Monitor system performance and service availability, proactively identifying issues and performing root cause analysis to resolve incidents and improve service reliability
Troubleshoot complex issues related to voice routing, SIP signaling, telephony services, and Microsoft Teams voice features
Collaborate with internal IT teams, network engineers, collaboration teams, and external vendors to deliver and support unified communications services
Maintain technical documentation, configuration records, and operational procedures, ensuring compliance with enterprise standards and governance requirements
Support system upgrades, configuration changes, and lifecycle management of voice and collaboration infrastructure
Provide mentoring and technical guidance to junior engineers, supporting knowledge sharing and operational excellence within the team

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Fulltime

Unified Communications & Collaboration Engineer L2 - Cisco

Responsible for the design, implementation, and support of enterprise voice and ...

Location

Germany , Munich

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
3+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM - Audiocodes SBCs & OVOC
VoIP backbone - managed phones & ATA devices
Scripting (PowerShell desirable)

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
maintain documentation and ensure compliance
Mentor junior team members
Ability to attend clients Munich site / lab to test new devices, firmware etc.

Fulltime

Level 3 Unified Communications & Collaboration Engineer - Cisco

The Level 3 Unified Communications & Collaboration Engineer role focuses on desi...

Location

Romania , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC
Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration
experience with managed phones and ATA devices
Excellent troubleshooting and communication skills
7+ years in unified communications or voice engineering roles
experience with enterprise-scale deployments and troubleshooting
Technical Expertise: Cisco CUCM
Audiocodes SBCs & OVOC
VoIP backbone
managed phones & ATA devices

Job Responsibility

Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management
Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems
Provision, configure, and troubleshoot managed phones and ATA devices
Monitor system health, conduct root cause analysis, and resolve incidents
Collaborate with internal Teams and vendors
Maintain documentation and ensure compliance
Mentor junior team members

Fulltime

Unified Communications Engineer - Principal

In support of a challenging, critical, and rewarding program that provides integ...

Location

United States , Warrenton

Salary:

210000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
At least 12 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products
Knowledge in Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, and Cisco Session Border Controller, Cisco Meeting Server, Cisco Contact Center Express, VQ Conference Manager, Cisco Unity Connect, MS SQL Databases, Integrated Room Video Teleconferencing Control Systems, ELK Stack, and NetScout
Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling
Knowledge of network fundamentals such as firewalls, ACLs, simple network monitoring protocol, dot1x authentication, and dynamic routing protocols
Experience with ESXi Virtualization, Nutanix, Docker
Familiarity with DISA STIGs and FIPS publications
Must have the ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances
Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax
Must be able to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks

Job Responsibility

Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements
Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization
Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation
Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration
Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment
Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness
Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting
Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs
Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Engineer - Unified Communications Operations

We are seeking an experienced Unified Communications professional to provide end...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching
Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration
Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic
Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing
Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices

Job Responsibility

Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers
Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents
Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues
Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability
Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases
Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience
Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks
Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits
Maintain and continuously improve technical documentation, knowledge repositories and asset inventories

What we offer

Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements
Opportunities to progress from a second line operations role into a subject matter expert position
Hands-on involvement in network transformation and automation initiatives
A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams

Fulltime

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Manager Unified Communications & Collaboration Engineer

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