Manager TRANS4RM CUSTOMS

• Assume responsibility for representing CUSTOMS across Market Europe, bring current process expertise and analyzing gaps in future processes
• Ensure alignment with CUSTOMS operational and Global CUSTOMS teams
• Support decision making of the TRANS4RM template (future template approval)
• Ensure that business objectives and critical needs are fully supported and harmonized with the future operational set up
• Support the workstream lead to set function/workstream objectives, develop detailed work breakdown structures with concrete activities, milestones, roles, and responsibilities and defined KPIs
• Support business case creation for Global Template Deviation for CUSTOMS
• Collaborate closely with the Business Assessment team to gather comprehensive as-is information, function as process expert and support in collecting and ensuring the right feedback from other team members
• Gain an in-depth comprehension of the to-be model, support the identification of market-specific process gaps, operational requirements, and business needs
• Provide feedback on business operations in conjunction with operational teams, and support impact assessments of operations relating to TRANS4RM
• Engage and consult with local subject matter experts and key users as needed
• Guide efforts to align, standardize, and enhance processes during the rollout
• Drive the sign off on market-to-be solutions, including design and configuration
• Support to evaluate & identify areas within CUSTOMS that will be impacted in a phased go live
• Anticipate potential losses and help develop proactive strategies for mitigation
• Collaborate with relevant department to design and implement temporary processes when needed

• A degree from an accredited college or university with emphasis on the areas of business, economics, logistics, supply chain, information system or operations or equivalent experience in customs business
• Strong understanding of the CUSTOMS Europe organization
• Minimum of 5+ years of work experience in Europe CUSTOMS, with understanding of process management or process improvement
• Fluency in English, Written and Spoken
• Knowledge of current Europe business processes in CUSTOMS and gap analysis expertise
• Ability to propose decisions for TRANS4RM future template sign-off
• Experience in project management, objective definition and KPI development
• Proficiency in supporting Business Case creation for respective Workstream
• Strong stakeholder management skills
• Think “out of the box” mentality
• Implicit drive for (internal) consumer obsession
• Result orientation and pro-active (engaging & impact-oriented) mindset, ability to think end-to-end
• Ability to work in a challenging environment with different international cultures
• Ability to be self-directed while working under tight deadlines

SAP / WMS knowledge is an advantage