Manager, Training Design & Delivery, Randstad

Randstad

Location:
Canada, Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

37.41 - 40.82 CAD / Hour

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Job Description:

We are seeking a Manager, Training Design & Delivery to support a high-impact program for our banking client. Reporting to the Director, Major Program Change Management, this role will lead the design, development, and delivery of training required to support the launch of a new technology tool and its associated business processes.

Job Responsibility:

Design, develop, and deliver training materials to support a new technology implementation
Collaborate with SMEs to assess learner needs and develop tailored content
Align training strategy with overall change management plans and organizational standards
Facilitate virtual and live training sessions for large, global stakeholder groups
Create multimedia learning assets including videos, tool overviews, and “how-to” guides
Track and report on training engagement, adoption, and success metrics

Requirements:

7–10 years of experience designing and delivering training for new technology or complex process rollouts within a highly regulated, global enterprise
Expertise in virtual training delivery and multimedia content creation for global audiences
Strong facilitation skills with experience presenting to large groups
Exceptional communication and presentation skills
Undergraduate degree and/or post-graduate qualifications in adult learning, instructional design, education, communications, or related fields
Demonstrated success working cross-functionally with both technology and business teams
Experience with video editing tools such as Camtasia, Vyond, or Adobe Premiere

Nice to have:

Experience launching new technologies or managing change initiatives with minimal disruption and maximum user adoption
Background in building learning strategies for digital communities
Familiarity with leveraging social intranet platforms for training and communications
Passion for creating user-centered, persona-based learning experiences

What we offer:

Ability to be creative in the creation and delivery of learning materials
Chance to shape training strategy and design end-to-end learning experiences
Opportunity to contribute to a high-visibility initiative
Work alongside subject matter experts across technology, audit, finance, risk, and compliance

Additional Information:

Job Posted:
May 31, 2025

Expiration:
July 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Training Design & Delivery