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Manager, TPA Oversight & Operations

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Reinsurance Group of America

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Location:
United States of America , Chesterfield

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

89310.00 - 134870.00 USD / Year
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Job Responsibility:

  • Provide day-to-day governance and oversight of TPAs supporting Institutional Markets products, ensuring adherence to contractual terms, SLAs, regulatory expectations, and internal operational standards
  • Serve as an escalation point for TPA operational issues and risks, including control gaps, service deficiencies, and remediation planning
  • partner with vendor owners on resolution strategies
  • Maintain and enhance standardized TPA oversight routines, including KPI performance reporting and tracking, dashboards, and control documentation to provide leadership visibility into operational health and vendor performance
  • Coordinate and support TPA audits, on-site reviews, regulatory inquiries, and internal risk assessments, including tracking findings, action plans, and timely closure
  • Support contractual and financial oversight activities, translating contract and work order requirements into executable controls, KPIs, and monitoring routines, and partnering with Finance on fee and expense oversight
  • Support Structured Settlements new business onboarding by partnering with Legal, Compliance, Finance, and external administrators to assess operational readiness, controls, service delivery alignment, and transition to in-force administration
  • Proactively identify and manage emerging operational, vendor, and concentration risks, including business continuity and resiliency considerations, and lead or support initiatives leveraging data analytics, automation, and AI-enabled tools to enhance vendor oversight and onboarding scalability
  • Perform other duties as assigned.

Requirements:

  • Bachelor's degree or equivalent relevant experience
  • 7+ years of experience in direct insurance operations, pension risk transfer, structured settlements, TPA oversight, or related administrative functions
  • Demonstrated experience working with third-party administrators and outsourced service models
  • Strong governance, oversight, and risk assessment capabilities
  • Advanced written and verbal communication skills, including the ability to communicate effectively with TPAs, legal counsel, compliance, auditors, and senior leadership
  • Ability to analyze operational processes, identify gaps, and recommend pragmatic solutions
  • Strong organizational skills with the ability to manage multiple priorities and initiatives concurrently
  • Sound judgment, discretion, and decision-making capabilities in escalations and risk matters
  • Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
  • Ability to identify, evaluate, and responsibly apply AI-enabled tools (e.g., analytics, automation, Copilot-style solutions) to enhance operational oversight, reporting accuracy, risk identification, and scalability, in alignment with governance and compliance expectations
  • Position requires travel up to 15%.

Nice to have:

  • Experience supporting new business onboarding or operational readiness for complex insurance or institutional products
  • Familiarity with structured settlements, pension risk transfer, or institutional markets products
  • Industry designations (e.g., FLMI, ALMI, ACS) or progress toward designation
What we offer:
  • Gain valuable knowledge from and experience with diverse, caring colleagues around the world
  • Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
  • Join the bright and creative minds of RGA, and experience vast, endless career potential
  • Annual bonus plan
  • Long-term equity incentive plan
  • Full range of health, retirement, and other employee benefits

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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