Manager, Total Rewards & People Operations Job at Follett Software

Manager, Total Rewards & People Operations

Follett Software

Location:
United States

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a hands-on People leader who is as passionate about people as they are about data; who’s energized by crafting people-centered benefits and total rewards strategies—and rolling up their sleeves to make those strategies work in real life. You’ll think of employees as our internal customers and go above and beyond to deliver thoughtful, timely, and creative solutions that truly make a difference. This role owns the full scope of our benefits and people programs while also driving the day-to-day HR operations that keep everything running smoothly.

Job Responsibility:

Design, implement, and continuously refine benefits and compensation programs
Lead the full open enrollment cycle
Oversee year-round benefits compliance
Oversee annual compensation cycles, bonus program, and conduct market pricing, salary benchmarking, and job architecture updates
Oversee the administration of employee leaves of absence
Monitor rewards trends, evaluate ROI, and recommend thoughtful adjustments
Lead People operations, ensuring our processes, policies, and systems are accurate, compliant, and built for scale
Directly manage a small team and support their development
Oversee core HR technologies, vendor relationships, and automation opportunities
Ensure HR compliance, overseeing adherence to labor laws, company policies, and regulatory requirements
Build repeatable, organized processes and calendars for key HR cycles
Drive continuous improvement
Act as a high-EQ, high-touch resource for employees and managers
Translate policies and programs into clear, easy to understand language
Identify themes in employee questions or issues and use that insight to improve processes
Partner with teams across the business to strengthen understanding and adoption of people programs
Use modern tools—including AI where appropriate—to elevate clarity, efficiency, and responsiveness in employee support
Act as a mentor and coach
Lead by setting a positive example
Identify and nurture individual varying strengths and specialized abilities
Create and maintain a positive, inclusive, and collaborative work environment
Set clear expectations and performance goals
Ensure regular, clear, and transparent communication with the team
Partner with recruiting in driving recruitment processes

Requirements:

Bachelor’s degree in a related field required
7+ years of progressive HR experience with significant responsibility in benefits, compensation, and HR Operations with multi-state employer(s)
prior experience in a leadership role preferred
Experience supporting or overseeing benefits and rewards outside the U.S., or demonstrated ability to learn and navigate international nuances in partnership with vendors and local experts
Deep understanding of benefits programs (healthcare, retirement plans, etc.) and experience managing retirement plan audits
Expertise with regulatory requirements (e.g., FMLA, FLSA, ERISA, ACA, HIPPA)
Strong analytical skills with the ability to interpret data, spot patterns, and translate insights into practical recommendations
Strong communication and stakeholder-management skills
High emotional intelligence with a track record of delivering thoughtful, supportive employee guidance
Insatiable curiosity and a continuous-improvement mindset
Proven success using AI to streamline work, analyze information, or generate insights
Excellent judgment and emotional intelligence
A service mindset
Experience with HRIS systems (e.g. Rippling, Awardco, Lattice, etc.) and a passion for systems thinking
Comfort balancing strategy and execution

What we offer:

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Job Link Share:

Manager, Total Rewards & People Operations

Follett Software

Location:
United States

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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