Manager, Ticket Operations

• Direct Ritchie Center Box Office daily operations
• Prepare various internal and external financial reports
• Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
• Manage ticketing for all external events
• Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
• Manage any taxation considerations for employees of the Division from comp ticket requests
• Assist Aspire with annual season ticket campaign
• Oversee event ticket implementation from set-up to closing report
• Establish customer service standards for internal and external customers

• Bachelor’s degree
• Minimum three (3) years of experience in ticket sales operations
• Excellent organizational and interpersonal skills required
• Customer service principles
• Analyzing and interpreting policies, practices, and procedures
• Addressing difficult situations in a constructive manner
• Design creative solutions to challenges within the Division and across the University
• Handle sensitive and confidential matters and situations

• Master’s degree
• Paciolan experience
• Banner experience

medical, dental, retirement, paid time off, tuition benefit and ECO pass