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Mastercard is investing in a transformation of our global sales incentives across plan design, data transformation, systems implementation and operations. This transformation is a critical step in modernizing how we reward performance, scale our selling motions, evolve pipeline performance and support sustained growth. This initiative upgrades sales incentives across the enterprise to market‑benchmarked, globally aligned programs, while significantly improving transparency, governance, and operational efficiency. We seek a self-motivated, structured problem solver with a strategic mindset and the ability to establish strong relationships both internally and externally. This role offers broad exposure to P&C, Sales, and finance innovation, in support of sales growth within a highly collaborative team. The Manager, Territory & Incentives Operations will play a key role in the transformation and subsequent operations for the enterprise sales incentives territory structure and crediting logic. This includes developing and implementing globalized frameworks and practices for customer assignments and strategic territory development across our global business lines, verticals and their regional partners. Cross-functional responsibilities include collaboration and impact analysis with sales incentives, reporting and process improvements underpinned by business insights and analytics.
Job Responsibility
Global territory ownership & governance: Development of the regional, generalist, specialist, and overlay assignments, ensuring clear coverage, non-duplication, and consistent global standards
Customer lifecycle coverage mapping: Territory coverage alignment to customer lifecycle stages (acquire, grow, retain, expand) ensuring appropriate role engagement and handoffs
System of record accuracy: Ensure completeness and accuracy of territory, account, and assignment data in the system of record, including data quality controls and change management
System of record operations: Partnership with the SAP ICM team to ensure alignment on data integration, versioning, approvals, and downstream alignment with compensation plans and reporting
Customer structure alignment: Ensure territories and coverage align to franchise, legal entity, and finance customer hierarchies to support crediting, forecasting, and reporting integrity
Coverage effectiveness analytics: Analyze average revenue size, capacity, and ROI by role and segment to inform optimal role-to-customer alignment and coverage models
Unassigned customer deployment: Regularly identify and deploy unassigned or orphaned customers to appropriate sellers on a defined cadence to minimize coverage gaps
Cross-functional coordination: Partner with Sales, Finance, Incentives, and Sales Enablement across Core and CNPF and Global Sales Excellence to support annual planning, in-year changes, and downstream impacts to quotas and incentives
Requirements
Experience in designing and operating standardized program frameworks and governance structures
Ability to translate insights into actionable plans
Strong business acumen and commercial awareness
Strategic and collaborative work approach across various business lines, functions, and regions
Excellent managerial, interpersonal, written, and verbal communication skills