Manager, Technology Account Management

The Technology Account Management Manager (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas.