Manager, Technology Account Management Job at Mastercard (O Fallon)

Job Description

The Technology Account Management Manager (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas.

Job Responsibility

Support the growth and evolving technology needs of fintech partners, enabling their successful integration into the payments ecosystem
Lead and oversee the successful launch of new financial institutions, enabling their card portfolios for digital wallet acceptance across platforms such as Apple Pay, Google Pay, and other emerging wallet solutions
Coordinate and align annual and ad hoc business planning efforts with customers and internal stakeholders to prioritize strategic, mutually beneficial objectives
Identify and deliver against customer, business, and corporate objectives, opportunities, and commitments
Represent the Voice of the Customer in product development initiatives, platform enhancements, and rule changes
Build, expand, and manage strong operational and technical relationships with key accounts in the market
Oversee Mastercard activities related to the technical design and implementation of customer initiatives, ensuring alignment with both customer and Mastercard requirements
Develop and maintain trusted working relationships with customer executive and decision‑making stakeholders
Identify customer needs and coordinate training, education, and communication related to operational enhancements
Drive customer and internal alignment to ensure compliance with Mastercard technology enhancements and requirements
Identify opportunities to grow customer and Mastercard revenue by leveraging existing technology capabilities or through innovation and the development of new capabilities, and surface those opportunities to the Account team

Requirements

Ability to work effectively across all segments of Mastercard and within customers’ organizations, navigating complex, matrixed environments
Extensive knowledge and demonstrated application of customer service principles, financial services operations, and banking industry business practices
Strong ability to understand complex technology concepts and translate them into practical solutions that address business needs and opportunities within the fintech ecosystem
Deep expertise in credit and debit card operations, including issuing, acquiring, and processing, with emphasis on authorization, clearing, settlement, fraud, and risk management
Proven project management and implementation capabilities, with strong technology and operations acumen
Extensive account management experience, supported by exceptional interpersonal, communication, and negotiation skills
Strong analytical, problem‑solving, and strategic planning abilities
Clear, confident, and engaging communicator with the ability to deliver effective stand‑up and executive‑level presentations
Solid understanding of business drivers, technology solutions, market participants, industry best practices, regulatory considerations, Mastercard products and rules, and competitive solutions within the U.S. market
Demonstrated ability to analyze business requirements, develop integrated technical and business solutions, and orchestrate cross‑functional collaboration to deliver measurable results for both Mastercard and customers
Willingness to travel up to 40% as required
Bachelor’s degree or equivalent professional experience, with emphasis on business, information technology, and/or bankcard industry experience

What we offer

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Mastercard - All Job Offers

Select Country

Manager, Technology Account Management

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Manager, Technology Account Management

Manager, Market Delivery & Technology Account Management

PR Account Manager or PR Senior Account Manager

Manager, Account Management (Payments/Financial Institutions)

Manager, Account Management

Major Account Manager - Technology

Major Account Manager - Technology

Customer Success Account Management Manager

Vice President, Technology Account Management

Our AI answers in your language