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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Administration

Manager Technical Support

India, Bengaluru · Job Posted April 16, 2026
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Job Description

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Requirements

  • 10+ years of experience in a technical support role
  • Minimum of 5 years in a management or team lead capacity within a Technical Assistance Center (TAC) environment
  • Demonstrated ability to manage escalations of complex technical problems
  • Ability to prioritize a demanding workload and deliver results under pressure
  • Validated leadership skills, including performance management, conflict resolution, negotiation, and strategic planning
  • Strong foundational knowledge of Networking and Security concepts
  • Solid understanding of how to run a Support organization for a SaaS business
  • Basic knowledge in Cloud security and End point security solutions
  • Ability to co-oridnate with the Engg , product and the SC/DC teams
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