CrawlJobs Logo

Manager Technical Support

paloaltonetworks.it Logo

Palo Alto Networks Italia

Location Icon

Location:
India , Bengaluru

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Requirements:

  • 10+ years of experience in a technical support role
  • Minimum of 5 years in a management or team lead capacity within a Technical Assistance Center (TAC) environment
  • Demonstrated ability to manage escalations of complex technical problems
  • Ability to prioritize a demanding workload and deliver results under pressure
  • Validated leadership skills, including performance management, conflict resolution, negotiation, and strategic planning
  • Strong foundational knowledge of Networking and Security concepts
  • Solid understanding of how to run a Support organization for a SaaS business
  • Basic knowledge in Cloud security and End point security solutions
  • Ability to co-oridnate with the Engg , product and the SC/DC teams

Additional Information:

Job Posted:
April 16, 2026

Work Type:
On-site work
Icon
Palo Alto Networks Italia - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager Technical Support

Technical Support Manager

Technical Support Manager for the CFTS team supporting all HPE products (MX, PTX...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering Graduate with 12+ years of networking experience
  • 3+ years of relevant Support operational and People Management experience
  • Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture
  • Prior work experience in TAC team, Service provider environment and managing their end customers
  • Excellent understanding of 24x7 TAC operations in supporting global customers
  • Proven record in Hiring and managing technical talent
  • Juniper products knowledge and Junos experience/certifications would be an added advantage
  • Customer Advocacy
  • Excellent Communication Skills
  • Ownership and Problem-Solving mindset
Job Responsibility
Job Responsibility
  • Manage and lead a team of high performance Technical Support Engineers
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team
  • Metrics management and drive continuous/quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Deliver 12/7 coverage to CFTS global customers during India coverage
  • Set team goals aligned with company objectives & key results (OKR)
  • Build lasting relationship with customer, partner, field team and other internal stake holders
  • Manage customer escalations, participate in customer meetings and reviews
  • Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
Spain
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
United Kingdom
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
  • Fulltime
Read More
Arrow Right

Technical Support Manager

Metronome is hiring a Technical Support Manager to lead and evolve our support f...
Location
Location
United States , New York City; San Francisco Bay Area
Salary
Salary:
171000.00 - 214000.00 USD / Year
metronome.com Logo
Metronome
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical support or support engineering roles
  • 2+ years of people management
  • Proven experience working closely with Product and Engineering teams to drive product and process improvements
  • Strong technical foundation — comfortable debugging APIs, reading logs, and diagnosing complex SaaS issues
  • Demonstrated success defining and managing SLAs, escalation paths, and metrics-driven operations
  • Excellent communication skills with both technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Lead and mentor a growing technical support team, setting clear expectations, SLAs, and career paths
  • Partner closely with Engineering, Product and GTM to define internal SLAs, streamline escalation processes, and drive root-cause analysis
  • Develop and execute a global support strategy that balances quality, coverage, and efficiency
  • Build dashboards and reporting to track SLA adherence, ticket trends, and product feedback loops
  • Step in as a hands-on technical escalation point when needed — reproducing issues, analyzing logs, and communicating findings clearly to both engineers and customers
What we offer
What we offer
  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued
  • Market-benched equity
  • Sales incentive pay (for eligible roles)
  • Fulltime
Read More
Arrow Right

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...
Location
Location
United States , RTP
Salary
Salary:
Not provided
vastdata.com Logo
VAST Data
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
  • Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
  • Experience with support tools and technologies is highly desirable
  • Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
  • Proven track record of successfully managing complex technical programs and projects
  • Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
  • Proven track record in program management, execution, change management, and cross-functional stakeholder management
  • Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
  • Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
  • Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns
Job Responsibility
Job Responsibility
  • Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
  • Manage prioritized projects outlined in the Customer Success roadmap
  • Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
  • Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
  • Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
  • Identify opportunities for process improvements within customer support and own follow-up where needed
  • Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
  • Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
  • Keep CS runbooks and SOPs up-to-date
  • Communicate between customer support and engineering teams
  • Fulltime
Read More
Arrow Right

Technical Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering Graduate with 12+ years of networking experience, includes 3+ years of relevant Support operational and People Management experience
  • Juniper products knowledge and Junos experience / certifications would be an added advantage
  • Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture etc.
  • Prior work experience in TAC team, Service provider environment and managing their end customers
  • Excellent understanding of 24x7 TAC operations in supporting global customers and their critical network activities of Service Provider and Cable vertical
  • Proven record in Hiring and managing technical talent with varied experience
  • Creating an open, energetic, and problem-solving culture in the team
Job Responsibility
Job Responsibility
  • Manage and lead a team of high performance Technical Support Engineers who delivers focused and dedicated support to a CFTS Customer vertical (Telcom, Enterprise, Cable, Cloud etc.)
  • Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
  • Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
  • Metrics management and drive continuous / quality improvement initiatives
  • Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
  • Responsible to deliver 12/7 coverage to CFTS global customers during India coverage
  • Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
  • Build lasting relationship with customer, partner, field team and other internal stake holders
  • Manage customer escalations, participate in customer meetings and reviews. Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)
  • Collaborate with Testing, Development, Technical documentation, global CFTS team to deliver consistent support to CFTS customers round the clock
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
  • Basic knowledge of company products and services offerings
  • Communicate effectively to technical level and first-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
  • Conceptual understanding of IT environments
Job Responsibility
Job Responsibility
  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve routine in-scope technical incidents independently
  • Work with team members to resolve more complex incidents
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Participate in Customer Expectation management as part of escalation process
  • Build relationship with management in assigned accounts
  • Sets expectations with customers based on defined parameters
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role focused on managing the onsite delivery of software...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels
  • Active listening skills
  • Problem-solving skills
  • Consulting skills
  • Project management skills
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross-technology incidents independently
  • Work with team members to resolve unusually complex or cross-technology incidents
  • Proactively and reactively look for solutions to prevent problems
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services for future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level
  • Design and deliver support solutions using specific industry knowledge
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy