Manager, Technical Support

At Sentry, our customers are software developers. Solving their problems is complex, technical, and requires deep code literacy. We don't believe in 'managers who don't know the product.' We are looking for a Technical Support Manager who leads from the front lines. You will lead a team of high-performing Support Engineers, but you won't be managing from an ivory tower. You will be a 'Player-Coach' - spending a significant portion of your week in the queue, handling the most complex technical escalations, debugging code in open-source repos, chatting with engineers at Discord, and acting as the primary Subject Matter Expert (SME) for your team. You are a former engineer or high-level support architect who loves the technical hunt but is ready to force-multiply that passion by mentoring a team. You will drive success not just by tracking metrics, but by showing your team how to solve the unsolvable.