Manager, Technical Services

The Manager, Technical Services at NTT DATA is a senior-level position responsible for overseeing IT infrastructure and ensuring operational excellence. The role requires advanced knowledge of IT service management and strong leadership skills. Candidates should have a bachelor's degree in Business or Information Technology, with a master's degree preferred. The position offers a full-time opportunity with an immediate start. The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients. This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions. The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists. This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business. This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.