CrawlJobs Logo

Manager, Technical Services

staffbase.com Logo

Staffbase

Location Icon

Location:
United States , New York

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

110000.00 - 130000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Manager, Technical Services in our NYC office. In this role, you will lead our North American Technical Consulting team. The team’s primary focus is partnering with customers on technical topics during the onboarding and growth phases, including identity and access management, user provisioning, domain and email setup, and integrations that drive full product adoption. This is a leadership role, but it requires strong hands on technical depth. You should be able to guide solution design and troubleshoot complex identity, provisioning, email, and API integration issues alongside the team.

Job Responsibility:

  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
  • Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
  • Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
  • Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements
  • Contribute to the global consulting framework through close collaboration with teams in EMEA

Requirements:

  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
What we offer:
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
  • Volunteer Day - you’ll get one day off per year for supporting a social project

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Staffbase - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Technical Services

Technical Services Manager

We are seeking a highly skilled and motivated individual to join our team as a T...
Location
Location
United Kingdom , Warwick
Salary
Salary:
65000.00 - 70000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
January 22, 2026
Flip Icon
Requirements
Requirements
  • Degree in Electrical Engineering or a related field
  • IOSH Qualification is needed
  • Proven experience in a technical management role, preferably in a static site environment
  • In-depth knowledge of electrical systems, codes, and regulations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • P&L reports
  • Labour productivity management satisfaction
  • Client Retention
  • Business Plan actions
Job Responsibility
Job Responsibility
  • Ensure the 'service' at point of delivery in all your business is exceeding the standards required and the customer is receiving the best quality service at all times of the day and that the contract is meeting the client objectives in relation to finance and operational KPI's
  • Understand the services that client offers, and the end-to-end process of client's operating systems/procedures involved in delivering the services to our client and be able to speak about these services to your Clients and Business Managers
  • Ensure the highest standards are achieved as required by the contract specification by 'walking the services provided' on a regular basis
  • Effectively communicate with your team on a formal and structured basis to ensure that information is cascaded, and support is given to them to enable the implementation of new initiatives to meet the Go for Growth Strategy
  • Review that all opportunities to drive client's revenue and labour productivity are being implemented in your business
  • Liaise with the customers personally through your management team to ensure that the service offering is meeting and exceeding their expectations through the use of Company tools i.e., customer feedback surveys/needs profiling
  • Act when there are failures in compliance or initiatives and investigate the reasons behind these and address them to build and develop performance
  • Hands on approach to all services as needed
  • Check and review all audits e.g. Safegard, SIA,/ Secure, Food service and cleaning, Unit Business Health Checks & Action Plans ensure completion within the agreed timescales and ensure that actions are delivered against the relevant procedures
  • Complete regular audits of your accounts, reviewing actual operating procedures against the specifications and monitor compliance in accordance with company & policy standards
What we offer
What we offer
  • Competitive salary, up to £70,000 per annum
  • Comprehensive benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and collaborative work environment
!
Read More
Arrow Right

Technical Services Manager

Equipment Tech. Manager, Asst. Production Manager, Building and grounds Maintena...
Location
Location
Salary
Salary:
Not provided
tcdelivers.com Logo
TC Delivers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or general education degree (GED)
  • a minimum 5 years experience working on mailing equipment
  • Ability to comprehend, speak, read and write the English language
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and technical manuals
  • Ability to write routine reports and correspondence
  • Ability to effectively present information and respond to questions from vendors, managers, and other employees of the organization
  • Some basic mathematics skills required
  • Some basic mechanical skills required
Job Responsibility
Job Responsibility
  • Maintain all Presort and lettershop equipment
  • Perform a schedule preventive maintenance of all equipment
  • Ordering of parts and maintaining a supply of spare parts for all equipment
  • Assist in the day to day operations of presort and lettershop
  • Attend weekly Managers Meetings
  • Recommendation for equipment enhancements
  • Review the presort schemes on a monthly basis
  • Assist in the training of employees to operate the various equipment
  • Oversee the building maintenance
  • Responsible for the quality of barcodes produced on the MLOCR
Read More
Arrow Right

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Degree
  • 3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...
Location
Location
Greece , Thessaloniki
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
  • Proven leadership in managing large-scale investment projects and multidisciplinary teams
  • Strong background in plant operations, maintenance, and industrial automation
  • Degree in Engineering or a related technical field
  • Proficiency in engineering software, industrial IT systems, and project management tools
  • Fluency in Greek and English
Job Responsibility
Job Responsibility
  • Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
  • Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
  • Managing technical investments and ensuring alignment with strategic and operational goals
  • Overseeing contractor engagement and performance across projects and services
  • Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
  • Embedding maintenance best practices to enhance asset reliability and reduce downtime
  • Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
  • Support the development of technical specifications and documentation for new projects
  • Coordinate with cross-functional teams to ensure seamless integration of technical services
  • Monitor and report on key performance indicators related to technical operations
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
  • Company car
  • Fuel allowance
  • Performance bonus
  • Fulltime
Read More
Arrow Right

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...
Location
Location
United Kingdom , York
Salary
Salary:
40000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in an MSP or IT services environment
  • Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
  • Strong understanding of ITIL principles and service delivery best practices
  • Excellent communication skills, able to bridge technical and business conversations
  • Proactive, customer-focused, and capable of managing multiple stakeholders
  • Comfortable working in a hybrid environment and adapting to a growing team
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for a portfolio of managed service clients
  • Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
  • Lead service reviews, onboarding sessions, and client feedback meetings
  • Translate complex technical services into business-friendly language for stakeholders at all levels
  • Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
  • Collaborate with internal teams to enhance service delivery processes and standards
What we offer
What we offer
  • Hybrid working with flexibility to balance office and remote days
  • Opportunity to step into a customer-facing service delivery role without losing technical involvement
  • Career progression in a growing, innovative MSP
  • Supportive, people-focused culture emphasising training, mentorship, and professional development
  • Exposure to a diverse client base and challenging IT environments
  • Fulltime
Read More
Arrow Right

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right

Technical Services Manager

Our client, a highly respected and rapidly growing business within the food manu...
Location
Location
United Kingdom
Salary
Salary:
40000.00 - 50000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a managerial role within a technical or quality function
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent knowledge of BRC, HACCP, and retailer standards
  • Previous experience managing and leading audits (internal, external, and customer)
  • Experience working directly with retail customers and managing retailer specifications
  • Excellent communication and organisational skills, with strong attention to detail
Job Responsibility
Job Responsibility
  • Manage, maintain, and continuously improve the site Quality Management System, ensuring all documentation and procedures are up to date
  • Oversee the supplier approval system, ensuring all suppliers are properly assessed and approved
  • Deputise for the Technical Manager when required, providing leadership and continuity within the department
  • Lead and develop the Technical Services team, promoting a culture of quality, improvement, and accountability
  • Manage internal and external audit schedules and support the business through third-party and customer audits
  • Ensure all products are fully compliant with customer, legal, and industry standards
  • Drive continuous improvement across technical and quality functions
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy