CrawlJobs Logo
Staffbase Logo Staffbase · IT - Administration

Manager, Technical Services

United States, New York 110000.00 - 130000.00 USD / Year · Job Posted January 15, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Manager, Technical Services in our NYC office. In this role, you will lead our North American Technical Consulting team. The team’s primary focus is partnering with customers on technical topics during the onboarding and growth phases, including identity and access management, user provisioning, domain and email setup, and integrations that drive full product adoption. This is a leadership role, but it requires strong hands on technical depth. You should be able to guide solution design and troubleshoot complex identity, provisioning, email, and API integration issues alongside the team.

Job Responsibility

  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
  • Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
  • Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
  • Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements
  • Contribute to the global consulting framework through close collaboration with teams in EMEA

Requirements

  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work

What we offer

  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
  • Volunteer Day - you’ll get one day off per year for supporting a social project
Staffbase - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Manager, Technical Services

8 matching positions

Manager, Technical Services

We are looking for a Manager, Technical Services in our NYC office. In this role...
Location
Location
United States , New York
Salary
Salary:
110000.00 - 130000.00 USD / Year
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
Job Responsibility
Job Responsibility
  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
  • Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
  • Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
  • Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering support on private health insurance and competitive Paid Parental Leave to support new parents
  • Volunteer Day - you’ll get one day off per year for supporting a social project
  • health insurance coverage
  • equity
  • paid parental leave
  • an employee growth budget
  • life and disability insurance
  • Fulltime
Read More
Arrow Right

Manager, Technical Services

We are growing our Customer department! We are looking for a Manager, Technical ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
Job Responsibility
Job Responsibility
  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows, including: SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
  • User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
  • Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
  • Integrations using REST APIs, including authentication patterns, error handling, and monitoring
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering support on private health insurance and competitive Paid Parental Leave to support new parents
  • Volunteer Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Manager, Technical Services

We are growing our Customer department! We are looking for a Manager, Technical ...
Location
Location
United States , Minneapolis–Saint Paul
Salary
Salary:
110000.00 - 130000.00 USD / Year
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
  • Consulting and leadership skills
Job Responsibility
Job Responsibility
  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows, including: SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
  • User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
  • Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
  • Integrations using REST APIs, including authentication patterns, error handling, and monitoring
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering support on private health insurance and competitive Paid Parental Leave to support new parents
  • Volunteer Day - you’ll get one day off per year for supporting a social project
  • health insurance coverage
  • equity
  • paid parental leave
  • an employee growth budget
  • life and disability insurance
  • Fulltime
Read More
Arrow Right

Manager, Technical Services

We are growing our Customer department! We are looking for a Manager, Technical ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
  • 2+ years leading, managing, or mentoring technical team members in a high accountability environment
  • Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
  • At least one major IdP such as Entra ID, Okta, Ping, or ADFS
  • SCIM provisioning and directory or group mapping patterns
  • Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
  • Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
  • Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
  • Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work
Job Responsibility
Job Responsibility
  • Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
  • Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
  • Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
  • Own technical delivery quality for NA onboarding and paid technical services
  • Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
  • Standardize repeatable approaches, playbooks, and templates for common technical workflows
  • Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
  • Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
  • Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
  • Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance $50, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a RRSP plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
  • Volunteer Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Manager, Technical Services

The Manager, Technical Services at NTT DATA is a senior-level position responsib...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Business or Information Technology or related field
  • Master’s degree or equivalent in Information Technology or Business Administration preferred
  • ITIL certification is desirable
  • Advanced level of relevant experience in similar role within a related global technology environment
  • Advanced previous experience operationally managing a technical team
  • Advanced level of experience dealing with clients and managing service levels
  • Advanced stakeholder engagement experience at all levels in the organization
  • Advanced business and commercial orientation and with a supporting interest in technology
  • Advanced knowledge of technical services, IT service management, and related technologies
  • Ability to stay up to date with industry trends, emerging technologies, and best practices
Job Responsibility
Job Responsibility
  • May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets
  • Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients
  • Manages and coordinates initiatives to solve client problems
  • Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents
  • Ensures that assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures the identification and development of a feedback
  • complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites
  • Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence
  • Manages resource capacity to achieve service level agreements
  • Participates in client reviews to proactively manage client service level requirements and fulfilment
  • Fulltime
Read More
Arrow Right
New

Technical Services Manager

Location
Location
Ireland , Cork
Salary
Salary:
Not provided
sgsco.com Logo
Executive Talent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or trade qualification in Mechanical, Electrical, Facilities, or Industrial Engineering
  • 5+ years’ experience in facilities engineering and maintenance management
  • Experience within manufacturing, pharmaceutical, medical device, food production, or industrial environments preferred
  • Strong knowledge of preventative maintenance systems and facility operations
  • Proven leadership and team management skills
  • Excellent problem-solving and project management abilities
  • Familiarity with Irish health & safety regulations and compliance standards
  • Strong communication and stakeholder management skills.
Job Responsibility
Job Responsibility
  • Lead and manage all site maintenance and facilities engineering activities
  • Develop and implement preventative and predictive maintenance programmes
  • Ensure compliance with Irish health & safety, environmental, and regulatory standards
  • Manage site utilities including HVAC, compressed air, water systems, electrical infrastructure, and building services
  • Oversee contractor management, permits, and maintenance budgets
  • Drive continuous improvement initiatives focused on uptime, efficiency, and cost reduction
  • Lead, mentor, and develop maintenance technicians and engineering staff
  • Support capital projects, equipment installations, and facility upgrades
  • Ensure CMMS systems are effectively maintained and utilised
  • Collaborate cross-functionally with production, quality, and EHS teams
  • Fulltime
Read More
Arrow Right

It Services Technical Manager

Work closely with engineering, technical, and project teams to ensure successful...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
14000.00 - 19000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
July 23, 2026
Flip Icon
Requirements
Requirements
  • At least 10 - 15 years of experience in infrastructure solutions, or managed services in an IT solution provider environment
  • Strong understanding of IT infrastructure, networking, servers, cybersecurity, cloud solutions, hardware, and software support services
  • Bachelor Degree
Job Responsibility
Job Responsibility
  • Work closely with engineering, technical, and project teams to ensure successful implementation and service delivery
  • Manage customer relationships, contract renewals, escalations, and after-sales technical support coordination
  • Develop and execute strategic plans for technical services, maintenance support, and managed service offerings
What we offer
What we offer
  • Medical insurance and hospitalization coverage
  • Training & Technical Development Support
  • Fulltime
Read More
Arrow Right

Technical Services Manager (Fabric)

Are you ready to lead maintenance projects in a dynamic environment? A leading c...
Location
Location
United Kingdom , West Midlands
Salary
Salary:
Not provided
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in building fabric management or maintenance
  • Strong organisational and team management skills
  • Ability to handle project budgets and liaise with senior management
  • Qualification in Carpentry/Joinery
  • Capability to pass a DBS check
Job Responsibility
Job Responsibility
  • Oversee maintenance teams dedicated to fabric and decorating
  • Manage the organisation of planned maintenance and allocate works effectively
  • Handle small building fabric projects with budgets up to £50k
  • Liaise with senior management on budgets and timelines
  • Ensure strict adherence to Health & Safety standards when managing contractors
  • Fulltime
Read More
Arrow Right