Manager, Technical Product Development

• Own and lead the dogfooding of Mastercard APIs and developer platforms, overseeing realistic, end‑to‑end integrations performed by a dedicated development team
• Represent the external customer point of view by managing a suite of applications that simulate real‑world Mastercard customers (issuers, fintechs, merchants, acquirers, PSPs)
• Own the end‑to‑end developer integration experience, from discovery and onboarding through authentication, implementation, testing, and production‑like scenarios
• Oversee integrations conducted without internal shortcuts, ensuring tooling, documentation, and constraints mirror external customer realities
• Lead multiple concurrent initiatives, from initial scoping through execution, synthesis of findings, and stakeholder readouts
• Document integration journeys in depth, capturing friction points, decision paths, workarounds, errors, and usability gaps
• Produce high‑signal artifacts such as: Developer journey maps
• API usability and consistency assessments
• Documentation and onboarding gap analyses
• Prioritized developer pain‑point inventories
• Translate technical observations into clear, prioritized, actionable recommendations for Product, Engineering, and Developer Experience teams
• Act as an internal proxy for external developers, advocating for simplicity, clarity, and consistency across APIs, tooling, and documentation
• Identify recurring themes across integrations and elevate them into platform‑level and ecosystem‑level insights, not just point fixes
• Influence internal stakeholders across Product, Technology, and Delivery to drive customer‑focused improvements based on real integration evidence
• Present findings and recommendations to cross‑functional teams and senior / executive‑level stakeholders
• Track the adoption and impact of recommendations to ensure feedback translates into meaningful product improvements

• Strong technical foundation, with experience integrating APIs or working closely with developer teams
• Background in software engineering, solution architecture, technical product/program management, or technical implementation roles
• Experience with API onboarding, implementation, and technical documentation
• Comfortable explaining technical concepts to both technical and non‑technical audiences
• Confident managing complex stakeholders and constructively pushing back with developers when needed
• Experience in payments, Open Banking, Open Finance, or financial services is a strong plus, but not mandatory
• Excellent written and spoken English, with strong presentation and communication skills
• Comfortable presenting to cross‑functional and executive audiences
• Bachelor’s degree or equivalent practical experience

Experience in payments, Open Banking, Open Finance, or financial services