Manager, Technical Implementations

Prepared is seeking a Manager of Technical Implementations to lead the team responsible for deploying our mission-critical technology into 911 centers nationwide. You’ll manage a growing team of SIEs who act as the technical front line during onboarding, ensuring hardware, integrations, and configurations are delivered reliably and consistently. This is a player-coach role focused primarily on people leadership, operational excellence, and process maturity (≈70%), supported by hands-on technical oversight and escalations (≈30%). As Prepared expands into new product lines and more complex deployments, you will define how we scale technical implementation, build predictable and repeatable processes, and set the quality bar for our earliest customer experiences.