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We are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs). This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery. You’ll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy. You’ll balance day-to-day project oversight with people leadership, coaching, and long-term capability building. As a player-coach, you’ll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams. This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment.
Job Responsibility:
Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact
Requirements:
5+ years in technical delivery, operations, or program management
3+ years managing people or teams
Strong grounding in data systems, analytics, or AI/ML concepts
Comfort with SQL, Python, and data workflows is a plus
Proven track record of developing and scaling high-performing teams in a dynamic environment
Ability to oversee complex, multi-stakeholder technical projects from start to finish
Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed
Nice to have:
Experience working in data, AI/ML, or enterprise SaaS environments
Exposure to customer-facing delivery or field operations
What we offer:
Medical
dental
vision
401(k)
equity compensation in the form of employee stock options
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