Manager, Technical Account Management Jobs

Hightouch

Location:
United States, New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

230000.00 - 260000.00 USD / Year

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Job Description:

In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion. In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform.

Job Responsibility:

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations
Lead complex technical escalations and problem-solving initiatives
Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements
Partner with Sales, Marketing, and Product teams to drive customer success initiatives
Contribute to go-to-market strategies for new products and features
Represent the voice of the customer in internal strategy discussions
Drive process improvements that enhance team efficiency and customer satisfaction

Requirements:

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making
Experience working with Fortune 500 companies and understanding enterprise sales cycles
Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
Natural curiosity about data platforms and how companies can leverage data for business outcomes

Nice to have:

Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
Background in Customer Data Platforms (CDPs), marketing technology, or data activation
Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
Track record of driving customer expansion and reducing churn in enterprise accounts

What we offer:

Meaningful equity compensation in the form of ISO options
Offer early exercise and a 10 year post-termination exercise window

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Technical Account Management