Manager Tech Infrastructure

• Support continual improvement initiatives and promote collaboration with relevant Domain Service Owners to highlight and contribute towards improvement activities
• Foster good stakeholder engagement/communications within a specific adidas market
• Collect and use feedback from corporate business users to increase quality of stakeholder management
• Manage expectations of the stakeholders
• Monitor service delivery performance metrics and liaise with managers and customers to ensure that service level agreements are not breached
• Receive and consolidate relevant market specific Tech Infrastructure demand and liaise with managers into further execution
• Manage various infrastructure projects (openings, closings & revamp) which needs to be executed on time, in full and in budget
• Manage budget utilization for break & fix replacement as well as end of life replacements of Tech hardware
• Collaborate with Tech Core Domain Project Management to execute on priority any projects that might come from domain side within your market
• Engage with local vendors to ensure that contractual agreements are compliant, measured and adhered to
• Propose and track vendor performance
• Identify, register, and categorize incidents
• Gather information to enable incident resolution and promptly allocate incidents as appropriate
• Maintain records and advise relevant persons of actions taken
• Investigate problems in systems, processes, and services
• Assist with the implementation of agreed remedies and preventative measures
• Support resource planning and have responsibility in recruiting process
• Recommend and support in allocating the different work to the respective employees considering experience, complexity, workload and organizational efficiency
• Continuously monitor and evaluate team workload and organizational efficiency
• Provide team members/direct reports with clear instruction and targets that are aligned with driving business value and Tech objectives

• College or university degree or equivalent combination of education and experience
• At least 7+ year experience in IT
• 3-5 years of experience in Infrastructure IT services & project management
• Team player and participated in projects with different functions and markets
• Experience in infrastructure maintenance, including network, server and AWS/Azure cloud
• Experience in retail infrastructure environments
• Proficient spoken and written command of English
• Effective vendor management
• Team management
• Budget planning and optimization

Understand data analytics and BI solutions is a plus