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Manager, TE Operations

Singapore, Singapore · Job Posted April 23, 2026
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Job Description

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. The Manager, Talent Enablement (TE) Operations is a senior HR leadership role responsible for managing both Talent Acquisition and HR Operations. This role ensures an integrated, end‑to‑end employee lifecycle approach covering workforce planning, recruitment delivery, onboarding, retention, internal mobility, and employee experience. The position acts as a key bridge between the business, HR COEs, and Operations, driving scalable, compliant, and high‑impact people outcomes.

Job Responsibility

  • Oversee all Contingent Business operations in Singapore, managing annual revenue while consistently exceeding financial targets
  • Lead a team of 7 direct reports and oversee 500+ Contract Associates, driving operational excellence, SLA performance, and compliance across onboarding, HR, and payroll functions
  • Establish long-term strategies that build market share, improve margins, and expand enterprise customer engagement
  • Manage strategic accounts across key sectors, including several Fortune 500 clients, serving as a trusted advisor on workforce planning, recruitment strategies, and transformation initiatives
  • Resolve significant escalations to ensure excellent delivery and high client satisfaction
  • Lead all recruitment efforts for the contingent workforce, focusing on active, passive, and niche skill areas
  • Oversee all contingent RFP, RFQ, and MSP processes, ensuring competitiveness, service differentiation, and operational readiness
  • Ensure all recruitment and HR processes comply with local labor laws, company policies, and data privacy guidelines
  • Oversee adherence to SLA, KPI, and audit requirements associated with staff-augmentation models
  • Maintain documentation standards and support internal/external audits
  • Identify opportunities for continuous service improvement
  • Identify operational inefficiencies and lead process optimization initiatives across TA and HR functions
  • Champion technology adoption (ATS/HRIS enhancements, automation, AI, reporting tools)

Requirements

  • 8 – 10 years of HR and Talent Acquisition experience, with at least 2 years at a managerial level
  • Proven experience in staff augmentation, or HR service delivery models
  • Strong knowledge of regional labor laws, HR operations, and recruitment best practices
  • Bachelor’s degree or equivalent degree in Human Resources, Business, or related field

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