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Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. The Manager, Talent Enablement (TE) Operations is a senior HR leadership role responsible for managing both Talent Acquisition and HR Operations. This role ensures an integrated, end‑to‑end employee lifecycle approach covering workforce planning, recruitment delivery, onboarding, retention, internal mobility, and employee experience. The position acts as a key bridge between the business, HR COEs, and Operations, driving scalable, compliant, and high‑impact people outcomes.
Job Responsibility:
Oversee all Contingent Business operations in Singapore, managing annual revenue while consistently exceeding financial targets
Lead a team of 7 direct reports and oversee 500+ Contract Associates, driving operational excellence, SLA performance, and compliance across onboarding, HR, and payroll functions
Establish long-term strategies that build market share, improve margins, and expand enterprise customer engagement
Manage strategic accounts across key sectors, including several Fortune 500 clients, serving as a trusted advisor on workforce planning, recruitment strategies, and transformation initiatives
Resolve significant escalations to ensure excellent delivery and high client satisfaction
Lead all recruitment efforts for the contingent workforce, focusing on active, passive, and niche skill areas
Oversee all contingent RFP, RFQ, and MSP processes, ensuring competitiveness, service differentiation, and operational readiness
Ensure all recruitment and HR processes comply with local labor laws, company policies, and data privacy guidelines
Oversee adherence to SLA, KPI, and audit requirements associated with staff-augmentation models
Maintain documentation standards and support internal/external audits
Identify opportunities for continuous service improvement
Identify operational inefficiencies and lead process optimization initiatives across TA and HR functions