Manager Talent Lifecycle Delivery Services Job at Amgen (Lisbon)

Associate - Talent Lifecycle Delivery Services

HR Staff Services is connecting staff, managers and local HR teams to Amgen’s gl...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

3 to 6 years’ experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data
Open to work in Afternoon shifts

Job Responsibility

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow

Fulltime

Talent Lifecycle Delivery Services Associate

Amgen is one of the world’s leading independent biotechnology companies. For ove...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
Experience in HR Systems and processes: Workday and ServiceNow

Job Responsibility

Ensuring that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
Ensuring that HR transactions are processed according to global processes
Acting as a dedicated point of contact for our customers (staff, managers and local HR) in designated countries
Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base
Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
Be able to troubleshoot in more complex system inquiries and identify solutions
Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
Log and manage calls using the case management system, ServiceNow
Answer HR local policy questions to staff for designated countries

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Fulltime

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
Proven experience managing complex HR cases across multiple countries
Strong knowledge of Hire-to-Retire (H2R) processes
Hands-on experience with Workday and ServiceNow
Experience working in a tiered service delivery model is preferred
Solid understanding of HR data governance and compliance standards

Job Responsibility

Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
Conduct root cause analysis on recurring issues and recommend preventive solutions
Support knowledge base updates and training initiatives to reduce future escalations
Ensure adherence to SLAs, KPIs, and quality standards
Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
Ensure data accuracy and compliance within Workday and related HR systems
Handle sensitive employee cases with discretion and professionalism
Ensure consistent application of global process standards while considering local legal and regulatory requirements
Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

Associate, Talent Lifecycle Delivery Services

The Associate Human Resources at Amgen will provide administrative support to th...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

2 to 6 years experience in Tier 1 HR operations, case management and Workday data administration
Strong English verbal and written communication skills that are clear and concise
Keen attention to detail and ability to accurately process transactions and data.

Job Responsibility

Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
Develop and maintain the knowledge database in close collaboration with the knowledge management team
Identify improvements and optimizations in Tier 0 knowledge articles
Be able to troubleshoot in more complex system inquiries and identify solutions
Support managers and HR on workday transactions, data audits and UAT support
Maintaining data confidentiality and governance
Create and run reports in Workday and Servicenow

Manager, HR Operations - Employee Lifecycle Services

This role leads a strategic HR Operations Support function focused on enterprise...

Location

United States , Overland Park

Salary:

88400.00 - 159400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s Degree plus 3 years of related experience
OR Advanced degree with 1 year of related experience
OR equivalent combination of education and experience
At least 18 years of age
Legally authorized to work in the United States
Project Management (Required)
People Management (Required)
Coaching (Required)
Human Resources Information Systems (HRIS) (Required)

Job Responsibility

Lead, coach, and develop a high-performing HR Operations Support team
Serve as enterprise data steward for Workday HCM, Workday ATS, ensuring data governance, integrity, compliance, and reporting accuracy
Oversee employee data lifecycle management including hires, job changes, reorganizations, payroll updates, and terminations
Ensure accurate data configuration and maintenance during enterprise-wide reorganizations, organizational structure changes, and workforce planning initiatives
Provide operational support for enterprise reorganizations, ensuring timely system updates, position management accuracy, data validation, and stakeholder communication
Support M&A integration activities including data mapping, system alignment, employee data migration, compliance validation, and operational risk mitigation
Oversee unemployment claims management and compliance processes, ensuring regulatory adherence, documentation accuracy, vendor coordination, and audit readiness
Manage employee records maintenance in accordance with federal, state, and internal compliance requirements, ensuring proper documentation, retention, and data privacy standards
Oversee ticket and case management within ServiceNow, ensuring accurate case documentation, SLA adherence, timely resolution, and trend analysis
Monitor and analyze case data to identify systemic issues, recommend improvements, and enhance service delivery

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

Account Delivery Manager

We are seeking an experienced Account Delivery Manager to support the mobilisati...

Location

United Kingdom , London

Salary:

Not provided

Impellam Group

Expiration Date

Until further notice

Requirements

Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments
Strong understanding of delivery lifecycles, governance and reporting
Proven experience managing multiple client accounts concurrently
Strong commercial acumen across SOWs, T&M, fixed-price and managed service models
Excellent communication, stakeholder engagement and analytical skills

Job Responsibility

Act as the primary delivery contact for a strategic client and several additional accounts
Maintain effective and professional relationships with client stakeholders
Lead service reviews, retrospectives and continuous improvement discussions
Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards
Lead RAID processes and provide structured delivery reporting
Track KPIs and ensure delivery performance aligns with expectations
Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials
Support pricing, rate negotiations and margin protection
Manage invoicing triggers, acceptance criteria and approval workflows
Forecast resource requirements and collaborate with Operations and Talent teams for allocation

What we offer

Defined career progression pathways into senior delivery leadership, programme management or portfolio roles
Exposure to complex digital and AI-driven transformation across multiple sectors
A collaborative culture centred on accountability, communication and operational discipline

Fulltime

Premium Support Delivery Manager (Japanese Speaking)

We are seeking a dedicated and enthusiastic candidate to provide exceptional Cus...

Location

Japan , Tokyo

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
Demonstrable experience in driving improved performance of teams as a line manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
Ability to work weekend days, holidays, and on-call required
Fluent in English and Japanese
Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
Organized and resourceful

Job Responsibility

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching
must be able to create a performance development strategy/plan for your service(s)
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings
For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
Drive performance at the ambassador, team, and service level
Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way

Fulltime

Senior Product Delivery Manager

Beazley’s data reflects the complexity of our business. We are committed to buil...

Location

United Kingdom , Birmingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Ability to define and drive organisational data strategy aligned with business objectives
Strong understanding of insurance data domains, governance, architecture, analytics, and data platforms to effectively integrate them into strategic planning
Significant experience running multi-team portfolios and outsourced/managed services
Proven experience managing outsourced delivery partners or third-party vendors in large-scale data programs
Strong in Agile/Scaled Agile, portfolio management, service management (ITIL), DataOps/MLOps, and benefits realization
Detailed knowledge of business and technology issues / opportunities related to insurance, data and AI
Degree in Data Science, Computer Science, Business Analytics, or related field
advanced degree desirable
Demonstrable experience of leading data delivery/product management within insurance or financial services
Strong negotiation skills and ability to enforce SLAs and KPIs

Job Responsibility

Data Portfolio & Roadmap Governance (Portfolio Management): Own the data product and service portfolio, maintaining a single view of all data initiatives, roadmaps, release plans, and benefits realization
Coordinate with PMO, Change, and Business teams to ensure alignment of data work to business priorities
Run intake and triage: qualify demand, assess feasibility, prioritize with clear criteria (value, risk, regulatory, capacity), and convert approved requests into scoped initiatives
Define and maintain portfolio KPIs (value delivered, adoption, SLA attainment, cost-to-serve, data quality)
Develop business cases for data-related investments and support enterprise prioritisation discussions
Identify opportunities for data-driven innovation across the underwriting lifecycle including, claims, pricing, and customer engagement
Delivery Execution & Alignment (Service Delivery): Lead cross-functional delivery across engineering, architecture, data governance, security, and business product owners
ensure traceability to strategy, standards, and control frameworks
Champion delivery framework (Scrum/Kanban) with robust delivery hygiene: backlog health, DoR/DoD, release management, dependency management, and change control
Ensure fit-for-purpose non-functional requirements (performance, resilience, observability, lineage, privacy-by-design)

What we offer

Attractive base compensation and discretionary performance related annual bonus
Private medical insurance coverage for both you and your dependents
Company paid life assurance and long term disability insurance
Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval
Additional annual leave purchase is also available up to a maximum of five additional days per year
Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
Up to £550 reimbursement towards home office setup
Free in-office lunch and monthly lifestyle allowance
Monthly travel allowance or annual season ticket

Fulltime

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Manager Talent Lifecycle Delivery Services

Job Description

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