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The Manager, Systems Engineering, West will lead a team of territory focused Systems Engineers (SE) and provide customer and partner technical sales leadership support. These items include mentorship, technical sales strategies, sales and technical enablement guidance, influencing end customers, process improvement and efficiencies, technical management, and case escalations. This role will interface with cross-functional group resources and leadership to define strategies and execute them along with your team. The West SE team will perform consultative solutions-based discussions to all levels of decision makers and targets the customer and partner business initiatives. System Engineers are trusted advisors responsible for pre-sales, customer technical engagements, network architecture evolution planning, solution standardization, providing knowledge transfer of best practices deployment and operation, presenting and thought leadership, and demonstrating our solutions. You will attract, recruit, and develop talented SEs and support the team’s efforts to successfully position, influence and grow the RUCKUS product portfolio to net new and existing installed base customers and channel partners.
Job Responsibility:
Support the West region sales leader, sales teams, and systems engineers in the achievement of revenue goals, customer growth and business planning, product portfolio expansion and new customer acquisition
Develop leadership level relationships with responsibilities for customers, partners, vendors, and internal service organizations to manage successful network implementations that allow customers a competitive advantage with RUCKUS solutions
Deliver technical presentations and lead discussions as a regional/group leader
Review formal technical account plans, RFx proposals, and sales strategies of your team
Recruit, hire, and retain top talent for permanent assignments
Coach and develop staff. Provide performance management, development planning, salary planning, technical training, reward and recognition, and team building
Plan, organize and direct the activities of a variety of cross functional teams and non-sales support groups to ensure highest customer satisfaction
Collect customer feedback from the SE team and collaborate with Product Line Management to influence products and services roadmaps
Leverage industry knowledge, technology and vertical trends, and awareness of the business economics to aid systems engineers to grow and build their account plans
Preferred working knowledge of RUCKUS Networks management, wireless, wired and software solutions
Requirements:
Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering
Networking Engineering
Information Technology
Management Information Systems
Computer Science
OR equivalent proven work-related experience
Minimum 10 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
5+ years management experience of demonstrated leadership of technical teams
5+ years demonstratable hands-on experience supporting channel partners and customers including selling of Wi-Fi, switching, Analytics, SaaS, other network solutions, deployments, managed services, etc.
A professional or associate level project/program management certification OR equivalent experience is preferred
Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support and manage complex situations, relationships, behaviors and remove roadblock items for your SE team
Highly effective technical, business and industry related presentation skills
Strong verbal and written communications skills
Nice to have:
A proficient understanding of pre-sales engineering including new customer acquisition strategies, technical influencing, objecting handling, how to develop technical and business skillsets of your team, program and case management, hardware and software networking solutions in IT infrastructures, channel partner engagements for growth, and critical account management
Strong understanding and experience with mid to large enterprise business models and technical requirements for verticals that include MDU, K-12, SLED, higher education, hospitality, manufacturing, warehouse, logistics, large public venues and others
Advanced understanding of customer business drivers and how to map these to customer requirements and network environments, migrations, and network refresh decision making strategies including identification of improvement areas in network design
Multi-tasker with strong ability to manage under pressure to address deadlines, program manage development of deliverables, and logistical champion when supporting multiple projects and events
Working knowledge or understanding of networking technical skills
specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, wireless troubleshooting, RF tools used for pre and post site surveys, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VM Ware, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc.
General knowledge of the following areas of specialization: Cloud services (SaaS)
VLAN
network segmentation, personal identity networking, security (SASE)
SD-WAN
wireless controller architectures
indoor and outdoor wireless deployments
general routing and switching
Strong program management experience, technical relationship building, verbal and written communications skills, presenting and thought leadership, and commanding a room of executive level decision makers
What we offer:
medical, dental, and vision plans
life and accidental death insurance
a 401(k) plan
participation in the Company’s Incentive Plan
eleven paid holidays in a full calendar year
two weeks of paid vacation (prorated based on start date)