CrawlJobs Logo

Manager, Sustaining Engineering

atscale.com Logo

AtScale

Location Icon

Location:
United States , Boston, MA

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This role owns the engineering response to high priority customer-impacting issues, operational defects, and technical debt, ensuring issues are resolved correctly and permanently—not just patched. This is a hands-on engineering leadership role that sits at the intersection of Product Engineering, QA, SRE, and Technical Support. The Sustaining Engineering Manager is accountable for reducing customer pain, improving release confidence, and protecting roadmap velocity by preventing recurring issues.

Job Responsibility:

  • Own the sustaining engineering response for P0–P1 customer-impacting issues
  • Lead root cause analysis (RCA) and ensure durable fixes are delivered
  • Partner with SRE and Support during incidents to restore service quickly and safely
  • Drive post-incident reviews and ensure action items are completed
  • Identify recurring issues and systemic weaknesses in the platform
  • Work with Product and Engineering to prioritize fixes that reduce customer pain and support load
  • Champion improvements in test coverage, observability, performance, and operational readiness
  • Ensure fixes meet engineering standards for quality, performance, and security
  • Build, manage, and mentor a distributed Sustaining Engineering team
  • Establish clear ownership, on-call practices, and escalation paths
  • Balance reactive work with proactive investments in stability and platform health
  • Foster a culture of accountability, ownership, and continuous improvement
  • Define and maintain clear operating boundaries between Technical Support, Sustaining Engineering, and Product Engineering
  • Partner with Product to influence roadmap decisions based on production learnings
  • Collaborate with QA on regression prevention and release readiness
  • Communicate clearly with stakeholders during incidents and escalations
  • Define and track KPIs such as P0/P1 incident frequency and TTR, defect recurrence rate, support ticket volume tied to product defects, post-release defect rates
  • Use data to drive prioritization and justify proactive investment

Requirements:

  • 10+ years of professional software engineering experience
  • 5+ years of engineering management experience
  • Strong background in production systems, incident management, and debugging complex distributed systems
  • Experience running on-call rotations and incident response processes
  • Proven ability to lead teams through high-pressure situations
  • Excellent written and verbal communication skills

Nice to have:

  • Familiarity with OLAP concepts and technologies such as SSIS and SSAS
  • Familiarity with business intelligence tools (e.g. Tableau, PowerBI, Excel)
  • Experience with technologies such as Data Analysis Expressions (DAX) and Multidimensional Data Expressions (MDX)
What we offer:
  • Competitive compensation, including equity
  • Flexible, remote-friendly work environment with a strong culture of ownership and trust
  • Unlimited PTO and competitive benefits
  • The opportunity to directly shape AtScale’s growth by building the team that powers our next phase

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
AtScale - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Manager, Sustaining Engineering

Engineering Manager

Checkr is looking for an Engineering Manager to lead the Customer Dashboard Expe...
Location
Location
United States , San Francisco
Salary
Salary:
233000.00 - 274000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years as an engineering manager, ideally leading a front-end/UI or growth engineering team
  • 8+ years as an engineer
  • exceptional verbal and written communication skills
  • strong skills in critical thinking, decision making, problem-solving, and attention to detail
  • experience managing quality incidents as both a technical lead and communication lead
  • experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
  • strong experience with TDD, pair programming, and agile methodologies
  • deep understanding of service architecture and system design as well as lean software development principles
  • ability to make high-level prioritization decisions quickly and thoughtfully
  • backbone to make tough decisions when necessary
Job Responsibility
Job Responsibility
  • drive technical vision for the team that motivates and excites the team for the next chapter
  • partner closely with product management to build new features and enhance existing ones
  • work with the team to reduce technical debt and sustainably scale our architecture
  • build relationships with cross-functional teams and drive results with them
  • nurture and grow team members based on their career aspirations
  • hire best of the talent and continue to raise the bar for the team
  • represent the team in planning and product meetings
  • optimize engineering processes and policies to drive velocity and quality
What we offer
What we offer
  • a fast-paced and collaborative environment
  • learning and development allowance
  • competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • up to 25K reimbursement for fertility, adoption, and parental planning services
  • flexible PTO policy
  • monthly wellness stipend
  • home office stipend
  • in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager

Lead the team shaping Prisma’s cutting-edge cloud products, driving innovation i...
Location
Location
Salary
Salary:
Not provided
prisma.io Logo
Prisma GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ Years proven leadership in software engineering teams, with hands-on experience as a software engineer
  • Experience in database and backend technologies, including TypeScript, SQL/NoSQL databases (PostgreSQL, MySQL, SQLite, MongoDB, SQL Server)
  • Familiarity with cloud services, APIs (GraphQL/REST), and developer tooling
  • High standards for quality, ensuring excellence while balancing pragmatism, purpose, and a strong sense of agency
  • Strong communication skills in English, both written and verbal
  • Structured thought process, approaching problems methodically and making well-reasoned decisions
Job Responsibility
Job Responsibility
  • Empower your engineering team to achieve technical excellence and meaningful impact
  • Optimize and refine development processes and technical practices to drive continuous improvement
  • Lead engineering team meetings to plan and prioritize work, run retrospectives, and establish policies
  • Collaborate closely with the Product Manager to prioritize product initiatives, define the roadmap, and drive technical improvements
  • Consistently deliver high-quality software that provides value while maintaining a sustainable pace
What we offer
What we offer
  • Competitive Base Salary and Stock Options, including extended post-termination exercise windows
  • Fully Remote Work with flexibility to work from anywhere within required time zones
  • Access to a local co-working space for up to ten days per month
  • Generous Time Off, including twenty-four days of paid vacation and paid sick leave
  • Parental Benefits, including twenty weeks of fully paid parental leave and child sick leave
  • Sabbatical Leave, with six weeks of fully paid time off after three years of continuous employment
  • Mental Health Support, including four fully paid Mental Health Days per year and access to professional resources
  • Tech budget
  • Annual Off-sites, bringing the team together twice a year with all expenses paid retreats
  • Relocation Support, offering a relocation package for team members moving to Berlin after twelve months
  • Fulltime
Read More
Arrow Right

Technical Program Manager

We are seeking an experienced and highly motivated Program Manager to join our S...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering (Mechanical Engineering, Manufacturing Engineering or Process Engineering strongly preferred)
  • Working knowledge of software/firmware and some programming background
  • Familiarity with electronics, ability to read and understand electrical schematics and wiring diagrams
  • 5+ years in project management related to product development
  • 5+ years working on assembly lines or in a Process or Manufacturing Engineering capacity
  • Strong communication skills, teamwork and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to utilize various technologies and tools to effectively manage projects and provide clear and concise communications
  • Adept in Microsoft Project, MS Excel, Jira
  • Proficiency in Minitab desirable
Job Responsibility
Job Responsibility
  • Work as the technical and programmatic focal point and facilitator for Sustaining Engineering activities in our Malaysia office
  • Prioritize highest value projects with US, SE team and organize resources against them
  • backlog other ideas to keep SE to-do lists lean
  • Identify part, product and assembly issues quickly and work through root cause to resolution
  • Prepare budgets, purchase orders and schedules as needed for SE projects
  • Identify cost-reduction opportunities at a part, product, assembly and calibration level
  • Coordinate testing activities with engineers and the quality department to ensure product meets engineering and product specifications
  • Manage, document and confirm product changes at multiple contract manufacturers
  • check and maintain consistency of solutions/updates across multiple CMs
  • Ensure that management and stakeholders are notified of any potential schedule impacts
  • Fulltime
Read More
Arrow Right

Senior Technical Project Manager

We are seeking an experienced and highly motivated Project Manager to join our S...
Location
Location
United States , South Jordan
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering (Mechanical Engineering, Manufacturing Engineering or Process Engineering strongly preferred)
  • Working knowledge of software/firmware and some programming background
  • Familiar with electronics, with the ability to read and understand electrical schematics and wiring diagrams
  • 2+ years in Project Management related to product development
  • 5+ years working on products and assembly lines in a Mechanical Engineering, Process or Manufacturing Engineering capacity
  • Ability to utilize various technologies and tools to effectively manage projects and provide clear and concise communications to teams and stakeholders
  • Adept in Microsoft Project, MS Excel, Jira. Proficiency in Minitab desirable
  • The ability to understand and apply statistical process control methods is highly desirable including Cpk’s, T-Tests, X-Bar/R charts, DOE’s, etc.
  • Must be willing to work in our Salt Lake City (South Jordan) office Monday through Friday each week
  • Ability to regularly travel to Asia as needed (likely 4x/yr, can include travel to Malaysia and other areas of Asia)
Job Responsibility
Job Responsibility
  • Work as the technical and programmatic focal point and facilitator for Sustaining Engineering activities in our Utah office
  • Prioritize highest value projects with US SE team and organize resources against them
  • backlog other ideas to keep SE to-do lists lean
  • Identify part, product and assembly issues quickly and work through root cause to resolution
  • Prepare budgets, purchase orders and schedules as needed for SE projects
  • Identify cost-reduction opportunities at a part, product, assembly and calibration level
  • Coordinate testing activities with engineers and the quality department to ensure product meets engineering and product specifications
  • Manage, document and confirm product changes at multiple contract manufacturers
  • check and maintain consistency of solutions/updates across multiple contract manufacturers
  • Ensure that management and stakeholders are notified of any potential schedule impacts
  • Fulltime
Read More
Arrow Right

Engineering Manager, Growth

Checkr is looking for an Engineering Manager to lead the Checkr Growth team. Thi...
Location
Location
United States , Denver; San Francisco
Salary
Salary:
197000.00 - 274000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years as an engineering manager
  • 8+ years as an engineer
  • Exceptional verbal and written communication skills
  • Strong skills in critical thinking, decision making, problem-solving, and attention to detail
  • Experience managing quality incidents as both a technical lead and communication lead
  • Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
  • Strong experience with TDD, pair programming, and agile methodologies
  • Deep understanding of service architecture and system design as well as lean software development principles
  • Ability to make high-level prioritization decisions quickly and thoughtfully
  • Backbone to make tough decisions when necessary
Job Responsibility
Job Responsibility
  • Lead a team to work on growth-focused initiatives such as increasing self-service customer conversions, improving the onboarding experience, creating engagement loops, and expanding product usage across segments
  • Lead test experimentation across multiple surfaces to unlock incremental business value while improving customer experience
  • Drive technical vision for the team that motivates and excites the team for the next chapter
  • Partner closely with product management to build new features and enhance existing ones
  • Work with the team to reduce technical debt and sustainably scale our architecture
  • Build relationships with cross-functional teams and drive results with them
  • Nurture and grow team members based on their career aspirations
  • Hire best of the talent and continue to raise the bar for the team
  • Represent the team in planning and product meetings
  • Optimize engineering processes and policies to drive velocity and quality
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • A relocation stipend may be available
  • Fulltime
Read More
Arrow Right

Engineering Manager, Product Foundations

Checkr is looking for a highly technical Engineering Manager to lead our Product...
Location
Location
United States , San Francisco
Salary
Salary:
233000.00 - 274000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years as an engineering manager
  • 8+ years as an engineer
  • Exceptional verbal and written communication skills
  • Strong skills in critical thinking, decision making, problem-solving, and attention to detail
  • Experience managing quality incidents as both a technical lead and communication lead
  • Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
  • Strong experience with TDD, pair programming, and agile methodologies
  • Deep understanding of service architecture and system design as well as lean software development principles
  • Ability to make high-level prioritization decisions quickly and thoughtfully
  • Backbone to make tough decisions when necessary
Job Responsibility
Job Responsibility
  • Drive technical vision for the team that motivates and excites the team for the next chapter
  • Partner closely with product management to build new features and enhance existing ones
  • Work with the team to reduce technical debt and sustainably scale our architecture
  • Build relationships with customers and drive results with them
  • Nurture and grow team members based on their career aspirations
  • Hire best of the talent and continue to raise the bar for the team
  • Represent the team in planning and product meetings
  • Optimize engineering processes and policies to drive velocity and quality
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • Fulltime
Read More
Arrow Right

Engineering Manager, Web Marketing

Lead the technical direction and execution for Airtable.com, making sure it’s fa...
Location
Location
United States , San Francisco
Salary
Salary:
213900.00 - 277600.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience as an engineer (previously in a staff or TL level IC position)
  • 2+ years as a manager, or a similar combination
  • Strong foundation in modern front-end development (TypeScript, React, Next.Js)
  • Experience with CMS-driven environments, SEO, and marketing technology stacks
  • Strong customer focus and experience working closely with Product and Marketing partners
  • Strong attention to detail and care about great design, creating high-quality web experiences
  • Experience leading high performing engineering teams in a fast paced environment
  • Experience in growing and mentoring engineers
  • Experience in managing, organizing, and prioritizing multiple projects and work streams
Job Responsibility
Job Responsibility
  • Lead, manage, and grow a team of engineers, located both in the US and offshore, responsible for Airtable’s logged-out web experience
  • Partner with engineering leaders to drive technical decisions and initiatives to build products in a high-quality and sustainable way
  • Nurture a team of passionate and capable engineers
  • Partner with cross-functional peers including product, design, and marketing to come up with and execute against short and long term strategy and plans for the team
  • Implement processes to help the team scale and be productive
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Engineering Manager, Crim Supply Chain

Checkr is looking for an Engineering Manager to lead the Criminal Supply Chain t...
Location
Location
United States , San Francisco
Salary
Salary:
233000.00 - 274000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years as an engineering manager
  • 8+ years as an engineer
  • Exceptional verbal and written communication skills
  • Strong skills in critical thinking, decision making, problem-solving, and attention to detail
  • Experience managing quality incidents as both a technical lead and communication lead
  • Experience working on products at scale, and understanding the data, legal, human impact, and technical nuances of supporting highly regulated products
  • Strong experience with TDD, pair programming, and agile methodologies
  • Deep understanding of service architecture and system design as well as lean software development principles
  • Deep experience building low latency, high output orchestration systems
  • Ability to make high-level prioritization decisions quickly and thoughtfully
Job Responsibility
Job Responsibility
  • Drive technical vision for the team that motivates and excites the team for the next chapter
  • Partner closely with product management to build new features and enhance existing ones
  • Work with the team to reduce technical debt and sustainably scale our architecture
  • Build relationships with customers and drive results with them
  • Nurture and grow team members based on their career aspirations
  • Hire best of the talent and continue to raise the bar for the team
  • Represent the team in planning and product meetings
  • Optimize engineering processes and policies to drive velocity and quality
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy