Manager, Support Operations Job at Capital One (Mexico City)

Manager, Operations Support Services

This critical role goes beyond maintenance—it's about managing our entire operat...

Location

Canada , Toronto

Salary:

94000.00 - 115000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

Proven, substantial experience working in a unionized environment and managing related labour relations matters
A university degree or 3-year college diploma in facilities management, project management, business management, contract management, or a related subject area
A minimum of five (5) years’ experience in facilities, operations, project management, or a related field
Strong working knowledge of relevant employment laws, including the Occupational Health and Safety Act, WHMIS, and the Employment Standards Act
Demonstrated experience in managing large and complex facilities-related projects and strong expertise in procurement and contract management processes
Excellent analytical, mathematical, and statistical skills
Exceptional interpersonal skills, sound judgment, negotiation, and conflict resolution skills
Must have the ability to be on call 24/7 and occasionally work extended or irregular hours
Must possess a valid Class "G" Driver's License for the Province of Ontario, access to a personal vehicle, and appropriate business coverage insurance ($2,000,000.00 liability minimum)

Job Responsibility

Procurement Strategy: Working with Strategic Sourcing to develop and lead the procurement process for key contracts
Performance Oversight: Evaluating contractor and vendor performance against KPIs
Process Streamlining: Identifying opportunities for gap analysis and streamlining processes
Inventory Control: Managing all aspects of the Stockroom operation
Employee Engagement: Implementing 1-on-1 time to discuss career growth
Operational Feedback: Gathering and providing clear, constructive feedback on the night maintenance program
Emissions Strategy: Supporting the implementation, maintenance, and reporting of all emissions reduction initiatives
Future-Proofing the Fleet: Designing and managing long-term plans for the acquisition, utilization, repair, and disposal of operations vehicles and equipment
Energy Conservation: Identifying and implementing strategies for Building Systems Energy Conservation
Funding Acquisition: Identifying and applying for grants or funding related to carbon emission reduction initiatives

What we offer

Comprehensive health & dental packages, beginning on day 1
Growth opportunities with a well established company
Free parking & bikeshare membership

Fulltime

Operations Support Manager

This new position has been created to support the Operations Manager by taking o...

Location

United Kingdom , Bristol

Salary:

70000.00 - 85000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Strong background in operations, site management, or resource management within electrical engineering or civils
Proven experience managing site-based teams and dealing with workforce performance and development
Excellent people management and problem-solving skills
Flexible to travel, with occasional overnight stays
Background in electrical preferred, though strong civils experience will also be considered

Job Responsibility

Manage a team of up to 20 site-based staff (site managers, supervisors, electricians, fitters, cable pullers)
Oversee performance management, absence, appraisals, and people development
Coordinate and support labour, material and material resources across multiple sites
Act as the bridge between site operations and the Operations Manager
Ensure smooth day-to-day running of site teams, resolving issues proactively
Conduct regular site visits, including audits, to monitor progress, address issues, and ensure compliance with safety regulations, industry standards, and company procedures/policies
Ensure health and safety is maintained on sites at all times, including prompt reporting of incidents and near misses, proactive support with investigations, and implementing robust preventative measures
Spend 3-4 days per week on site and 1-2 days at the Bristol office (with flexibility to manage your own schedule)
Travel to sites across England and Wales (no responsibility for Scottish sites). Sites are typically 50 miles from the Bristol office

What we offer

High-spec 4x4 company vehicle for commuting and site visits
Attractive profit share scheme (typically £15,000+ annually)
Opportunity to join an employee-owned business with long-term stability and a collaborative culture

Fulltime

Customer Support Technical Operations Manager

We’re looking for a Technical Operations Manager to build and lead the team behi...

Location

United States; Canada , San Francisco; New York; Portland; Remote

Salary:

168900.00 - 211100.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical operations, systems, or tooling engineering role (or adjacent)
5+ years of hands-on people management (ideally leading technical roles/teams)
Deep expertise with Zendesk configuration and administration
Strong technical literacy (APIs, integrations, cloud services, data pipelines, internal tooling)
Demonstrated experience managing sprints, backlogs, and coordinating cross-team delivery
Experience with incident management, root cause analysis, and reliability engineering concepts
Excellent communication skills, able to translate technical complexity to non-technical audiences
Vendor / third-party management experience
Strong problem-solving mindset, bias for action, and proven track record of scaling systems and teams
Brings fresh, creative thinking to complex operational challenges

Job Responsibility

Lead and grow the Technical Ops team
own the domain from intraday management to long term planning
Define and maintain actionable metrics, dashboards, and SLAs to drive performance and accountability
Architect, configure, and manage the lifecycle of core systems (e.g. Zendesk, internal tools), including change control, QA, and rollback strategies
Stay ahead of industry trends to evolve tooling and operational processes - continuously seek improvements in efficiency and scale
Detect and remediate system weaknesses and single points of failure
lead incident response, post-mortems, and escalation practices
Oversee sprint planning and execution for Ops initiatives & tasks
manage the backlog, dependencies, prioritization, and cross-functional coordination
Ensure documentation, runbooks, and internal processes are up to date

What we offer

base salary
equity (stock options)
benefits

Fulltime

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Senior Manager, eCom Operations Manager

We are looking for an experienced Senior Manager, eCom Operations to strengthen ...

Location

Sweden , Stockholm

Salary:

Not provided

sa.global

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with a focus on scalability and operational efficiency
Excellent stakeholder management and communication across global teams and functions
Proven ability to drive standardization, structure, and best-practice implementation across multiple regions
Data-driven mindset with solid experience using operational KPIs and performance dashboards
Several years of experience in e-commerce operations, logistics, or global supply chain management
Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams
Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)

Job Responsibility

Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities
Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction
Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows
Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities
Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement
Manage the operational readiness for launching new product categories across multiple warehouse setups
Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience
Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence

What we offer

re-location support
visa/work permit application
local authority registration
home finding service

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Job Responsibility

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of proven operations experience with strong emphasis on hospitality
Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
Demonstrated experience in third-party vendor management, client liaison, and relationship management
Fundamental understanding of operational controls and associate processes
University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable

Job Responsibility

Support operations excellence and vendor management
Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
Support management of operational budgets and identify efficiency opportunities
Assist in coordinating and implementing Compliance guidelines
Support implementation of robust control measures to minimize reputational risk

Fulltime

Sales operation support

Administers and maintains sales operational systems and processes to provide con...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience administering and maintaining sales tools, systems and online resources
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processes and practices
Strong written and verbal communication skills
Mastery in English and local language
Ability to effectively communicate plans, proposals, and results and negotiate options

Job Responsibility

Administers, configures, updates and maintains portions of systems for support, including sales tools, catalog management, websites, online content, partner Web portal content, and data management, for a customer segment or business unit
Reviews information and makes changes and updates to data and configuration of tools, online resources and systems within limited parameters
Produces and analyzes reports and assessment results to identify trends and issues, perform root-cause analysis for failures and data issues, develop recommendations for resolution and track effectiveness of remedies
Communicates issues to stakeholders
Implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Support Operations

Capital One

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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