Manager, Support Engineering EMEA

The Manager, Support Engineering – EMEA is responsible for leading a regional team of technical support engineers who are the first line of support for FreeWheel’s customers across our platforms in EMEA. This role sits within the Global Client Services organization and focuses on operational excellence, people leadership, and customer advocacy: streamlining support processes, ensuring high-quality and timely resolution within agreed service levels, and driving continuous improvement in how we serve our clients. You will manage a team of support engineers based in London and Paris, providing coaching, performance management, and career development. You will work closely with the Senior Manager of Support Engineering – EMEA and our global Support leadership to align on standards, tooling, and processes, and you will collaborate with partners across Product Management, Account Management, Solutions Engineering, and Engineering to represent the voice of the customer and of Support. The team primarily supports our Buyer Cloud solutions. This role is ideal for a hands-on people leader who is comfortable with technical concepts, passionate about customer experience, and motivated to drive efficiency, automation, and team growth.