Manager, Supply Chain Solutions, Product Management Job at Amex (Mexico City)

Job Description

Reporting to the VP of GMNS Supply Chain Solutions – Product Management, the Manager of Supply Chain Solutions, Product Management, will have the opportunity to be part of a key strategic priority for the GMNS business. This team is responsible for evolving the strategic agenda focused on how we are modernizing and transforming our Commercial & B2B products and processes globally. This includes setting the strategy, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated value to our Suppliers, Buyers and Partners.

Job Responsibility

Defining products and services and provide differentiated value and a seamless experience that allows customers and partners to expand to new segments and markets
Build and maintain strong relationships with stakeholders and deliver teams to define trackable success metrics to enable analytic-driven decision-making, as well as track product development, product performance post-launch to assess future investments, e.g., incremental revenue, cost reduction, competitive differentiation, and customer satisfaction
Conduct discovery to identify market opportunities and user needs, and document clear, actionable requirements to support product development
Define and continually refine prioritization to build and maintain product roadmaps including sustaining a backlog of features
Gather and analyze feedback from internal and external customers and partners to create user journeys to help identify opportunities to remove obsolete or redundant commercial and B2B payment experiences and suggest enhancements to improve user experience
Partner with multi-disciplinary teams to support the design, validation, and execution of supply chain solutions, ensuring alignment with the product roadmap
Responsible for identifying, assessing, and strengthening risk and control frameworks to ensure operational resilience, regulatory compliance, and effective governance

Requirements

Background in end-to-end Product Management and an understanding of the payments industry, preferably including supply chain finance, working capital solutions, corporate banking, AI supply chain automation, blockchain rails and digital currencies, etc.
3+ years of experience in Product Management and/or Product Development preferred
Masters of Business Administration or Bachelor's (or comparable experience) in Business, Engineering, Computer Science, Economics is highly preferred
Strong analytical skills with the ability to gather and interpret data to make informed product decisions
Strong project management aptitude, preferably including understanding of Agile methodology and practices
Strong aptitude for balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skills
Flexibility and readiness to work within a global team

Nice to have

Skilled business liaison: A good balance of technical knowledge and business/commercial acumen with a proven track record of driving innovation and business metrics with a customer-first mindset
Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problem
Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions
Transformational spirit: Proven track record of driving change management and delivery in complex and highly matrixed organizations
Executive communication: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted for the audience appropriately
Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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Manager, Supply Chain Solutions, Product Management

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