Manager, Supplier Quality

• Responsible for delivering all aspects of the Supplier Quality Assurance function
• Responsible for ensuring that suppliers continue to develop and implement best practice
• Responsible for providing leadership, outstanding people skills and management
• Deliver quality improvements to product portfolio measured by warranty dollars savings and customer satisfaction
• Develop and Execute Supplier Quality process including cadence of required Quality policies, and Quality & Social audits, product testing and supplier documentation
• Lead the resolution of field quality issues working with customer, sales team, customer service, engineering and suppliers
• Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes, and procedures
• Contribute to new business initiatives and projects and review and communicate the impact on Supplier Quality activities
• Lead supplier development strategy, designing the metrics for the function and supplier performance
• Own and manage the CILOW program (Credit in Lieu of Warranty)
• Own and manage NAPA’s CILOW P&L
• Manage the warranty metrics, including but not limited to defect rates and defect dollars
• Manage the root cause analysis and corrective actions process of supplier quality issues
• Perform on-site supplier visits for root cause analysis and verification of corrective actions
• Review and evaluate supplier quality data to identify process improvement opportunities
• Where appropriate work with the supplier directly, create corrective action plans to address process failures
• Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities
• Promote the use of customer preferred techniques for continuous improvement such as Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis and FMEA (Failure Mode and Effects Analysis)
• Manage the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)
• Coordinate supplier validation audits, with support from supplier and global sourcing organization
• Work with Engineering team to define process parameters and criteria to ensure supplier process capability is effective
• Support Purchasing with the supplier approval process by assessing manufacturing/technology capabilities and Health, Safety and Environmental risks
• Support new product launches to ensure suppliers can deliver to the required quality standards
• Review documentation of inspection results across all areas
• Monitor and report on supplier product quality and performance understanding any commercial issues and impacts
• Manage the Supplier Key Performance Indicators (KPIs)
• Keep up with current and developing manufacturing and engineering trends that concern product quality
• Conduct benchmarking studies to determine best practices/designs and future trends

• Bachelor's degree in an engineering discipline or similar
• 5+ years automotive experience preferred
• Membership of an appropriate professional body would be advantageous
• Experience of working in Quality Assurance
• Six Sigma/Lean skills
• Experience of dealing with customers and suppliers
• Understanding & knowledge of automotive systems
• Exceptional attention to detail
• Experience using various computer applications including Microsoft Excel, PowerPoint, and other applications in the Microsoft Office Suite
• Ability to work across all internal departments to drive projects to on-time completion
• Highly motivated individual that has a strong drive for results
• communicates effectively both in written and verbal communication formats
• Consumer centric thinking and close attention to detail

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.