Manager, Success Strategy Job at Atlassian

Revenue Operations & Strategy Manager - Customer Success

We’re hiring a GTM Operations & Strategy Manager, Customer Success to own the op...

Location

United States , New York City

Salary:

160000.00 - 200000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

5–8+ years in CS Ops, GTM Ops, or RevOps
Demonstrated experience owning data models for a GTM or post-sales function
Strong comfort with: Account- and contract-level data, Lifecycle modeling, Capacity and planning models
Ability to define clear metrics and calculation logic
Track record of translating messy reality into operable systems

Job Responsibility

Customer Success operating model
Data models, metrics & definitions (core responsibility)
Planning, capacity & performance management
Expansion & renewals motion design
Cross-functional alignment & execution

What we offer

Comprehensive salary, benefits, and tools for success
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Offers Equity

Fulltime

Customer Success Strategy & Digital Journey Manager

We help frontline operations reach a higher standard of execution by making comp...

Location

Germany , Berlin

Salary:

Not provided

Doinstruct GmbH

Expiration Date

Until further notice

Requirements

Background in consulting, project or program management, RevOps, implementations, or Customer Success with a strong focus on systems, process, and scale
You think in operating models, trade-offs, KPIs, and prioritization, and you enjoy turning ambiguity into structure
Data-driven by default
you build and use dashboards and leading indicators to guide decisions
Strong stakeholder manager who can drive alignment and decisions without formal authority
Clear, structured communicator who can guide operational customers who are not always digital-native
Fluent in German and comfortable working across the DACH region

Job Responsibility

Own the system: Design, build, and continuously improve our digital customer journey from onboarding to renewal, including lifecycle stages, touchpoints, assets, communication, and timing
Use Scaled CS as a proving ground: Own a clearly prioritized segment of ~150 SMB customers (<150 employees) in DACH. The goal isn’t high-touch coverage, but to validate and optimize a truly scalable customer journey
Ensure customers succeed through a digital approach with a human-touch, including leading kickoff calls to explain how our software works and the value it delivers
Automate before adding headcount: Create Digital-CS touchpoints such as automated check-ins, nudges, QBR-light formats, webinars, and office hours to increase consistency and reduce manual work
Turn Planhat into a control system: Define health scores, triggers, segmentation, and playbooks that surface risk early and make expansion signals visible
Run CS like a program: Structure initiatives into workstreams, set goals and KPIs, manage stakeholders, and drive execution from concept to stable operation
Drive cross-functional execution: Work closely with Product, Support, and Sales to translate customer insights into concrete improvements across product, processes, and enablement
Build the blueprint: Document standards, create templates and assets, and lay the foundation for scaling this CS motion into larger segments

What we offer

positive working atmosphere
maximum transparency
communication at eye level
support every step of your personal and professional development

Fulltime

Customer Success Manager-Manager

We are seeking a Customer Success professional to manage end‑to‑end relationship...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

6+ years’ experience in an international, customer‑facing Customer Success role
Strong knowledge of telecom products such as connectivity, mobility, SD‑WAN, cybersecurity, IoT, cloud, unified communications, and related technologies
ITIL Certified with a deep understanding of the service lifecycle across sales, delivery, and operations
Exceptional communication, presentation, and relationship‑building capabilities
Strong analytical, conflict‑resolution, influencing, and commercial skills, including P&L understanding
Understand network technologies such as LAN, WAN, MPLS, Internet access, fixed voice, SDH, DWDM and more
Adaptable, collaborative, and able to work effectively in a global environment
Able to manage complex customer scenarios with empathy and resilience
Follow Agile ways of working and are comfortable engaging vendors and partners

Job Responsibility

Build and maintain trusted relationships with international enterprise customers, serving as their primary point of contact for service and product‑related engagements
Drive customer satisfaction and continuous service improvement through NPS strategies, service reviews, and proactive engagement
Support contract adherence and service excellence by coordinating with operational, ITIL, and delivery teams
Analyse performance data to identify service trends, areas of improvement, and opportunities for growth
Recommend product upgrades and identify cross‑sell and up‑sell opportunities to increase customer footprint and revenue
Represent VOIS with senior customer stakeholders, participating in strategic discussions both virtually and in person
Lead performance governance, report generation, service credit tracking, and improvement action plans
Resolve escalations that fall outside standard processes, ensuring customer issues are addressed promptly
Promote digitalisation strategies to enhance efficiency and reduce manual efforts
Guide and support internal service teams, contributing to best practices, documentation standards, and operational excellence

What we offer

Opportunities to work with global stakeholders across multiple regions and industries
Exposure to diverse telecom and digital technologies, enabling growth in both technical and commercial capabilities
A collaborative environment where innovation, simplification, and customer centricity are core values
Experience in influencing strategic customer decisions and contributing to revenue growth and retention

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Customer Success Manager-Manager

We are seeking a Customer Success Manager to lead strategic customer engagements...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

8+ years in international customer success roles, preferably in telecom, aviation, or IT services
Strong understanding of telecom products such as Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications
Certified in ITIL 4, with expertise in service lifecycle management
Excellent communication and presentation skills
confident in engaging senior stakeholders
Technically proficient in transmission, LAN/WAN, MPLS, DSL, and SD-WAN
Commercially astute with experience in P&L management and financial analysis
Agile practitioner with proven conflict resolution and vendor management skills
Fluent in English
Demonstrates leadership, adaptability, time management, and customer advocacy

Job Responsibility

Serve as the primary contact for global airline customers at both presales and post-sales stages
Oversee end-to-end delivery of Vodafone services, ensuring adherence to SLAs, KPIs, and OLAs
Build and maintain strong relationships with senior customer stakeholders (VPs, Heads of Ops, Technology Directors)
Drive customer satisfaction strategies, including NPS improvement plans
Manage contractual obligations, service credits, and risk mitigation
Analyse service performance data and implement improvement initiatives
Identify upsell and cross-sell opportunities to enhance account profitability
Coordinate with internal teams, vendors, and airport IT operations to minimise service disruptions
Ensure compliance with industry standards (IATA, ITIL) and promote innovation through new technologies
Lead operational governance, including monthly and quarterly service reviews

What we offer

Opportunity to work with global enterprise clients across multiple regions
Exposure to cutting-edge telecom technologies and strategic customer success practices
Collaborative work environment with cross-functional teams and senior stakeholders
Career development through leadership, digitalisation, and innovation initiatives
Flexible work hours aligned with customer HQs across APAC, EU, and Americas

Customer Success Manager-Deputy Manager

We are seeking a highly skilled Customer Success Partner to build, manage, and g...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

An experienced Customer Success professional with 6+ years in international, customer‑facing roles
Skilled in telecom product lines such as fixed line, mobility, cybersecurity, IoT, cloud, SD‑WAN, and unified communications
ITIL 4 certified with deep understanding of the service lifecycle and Agile practices
A confident communicator capable of presenting to global senior stakeholders, both virtually and face‑to‑face
Technically sound with knowledge of SDH, DWDM, LAN/WAN, MPLS, internet access, DSL, fixed voice, and SD‑WAN
A collaborative influencer, able to work across multiple internal teams and navigate complex organisational structures
Financially perceptive, with the ability to interpret P&L statements and support profitable account outcomes
Empathetic, adaptable, and capable of resolving complex issues under pressure
A proactive individual who thrives in dynamic environments and can prioritise effectively
Holds a Bachelor of Engineering and relevant certifications such as CCNA/CCNP, AWS/Azure fundamentals, Prince2 Foundation.

Job Responsibility

Strengthen customer relationships by serving as the primary contact for strategic and operational discussions, engaging with senior customer stakeholders across multiple countries
Deliver a comprehensive customer success strategy that drives retention, reduces churn, and boosts product usage and service adoption
Conduct monthly and quarterly service reviews, analyse service performance, and recommend improvements for operational efficiency
Oversee contract fulfilment and ensure all service commitments are delivered consistently
Lead critical escalations outside BAU workflows, coordinating cross‑functional teams to drive swift resolution
Maintain accurate service inventories and documentation to support effective governance
Identify cross‑sell and up‑sell opportunities in collaboration with sales teams, contributing to account profitability
Support digitalisation by transforming manual reports into automated dashboards to enhance customer transparency
Guide internal service teams, delivering clear direction and supporting collaboration across regions and functions
Track service credits, generate timely service reports, and ensure high service quality through continuous improvement initiatives

What we offer

Opportunities to work with global enterprise customers spanning multiple regions
Exposure to cutting-edge telecom and digital technologies such as SD‑WAN, IoT, Cloud, MPN, and cybersecurity
Experience across full service lifecycle management, enhancing both technical and commercial expertise
Collaboration with diverse, international teams, enabling strong cross-cultural skill development
The chance to influence customer strategy, drive NPS improvements, and contribute directly to revenue growth.

Assistant Manager, Owner Growth Strategy – Next Best Action Strategy

We’re looking for a strategic, self-starting marketer to help shape and grow GM’...

Location

United States , Warren, Michigan

Salary:

105600.00 - 140700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in marketing strategy, CRM, lifecycle marketing, customer growth, or related roles
Strong business acumen with the ability to connect customer strategy to commercial outcomes
Experience working cross-functionally and building credibility with a wide range of stakeholders and business teams
Demonstrated success leading or contributing to test-and-learn, experimentation, optimization, or performance improvement efforts
Ability to take ambiguous problems, structure them clearly, and move work forward with limited direction
Interest in and aptitude for learning Next Best Action, personalization, customer decisioning, and modern CRM capabilities
Strong communication and storytelling skills, including the ability to turn insights and strategy into clear recommendations
Bachelor's degree

Job Responsibility

Help define and evolve GM’s Next Best Action strategy across the owner lifecycle, grounded in business goals, customer needs, and growth opportunities
Build strong relationships with partners across marketing, product, analytics, finance, data, privacy, and business units to identify where NBA can unlock the most value
Translate business priorities into clear customer strategy, prioritization frameworks, and use cases for NBA
Partner with execution and platform teams to bring strategies to life, while staying focused on the business objective and customer outcome
Drive a strong test-and-learn culture, including hypothesis development, test design, readouts, and recommendations for what to scale, refine, or stop
Help define how rules-based logic, customer signals, and AI-driven decisioning should work together to improve relevance and performance
Ensure NBA strategies are focused on incremental value, customer experience, and measurable business impact—not just campaign output
Identify gaps, opportunities, and new ideas proactively, with a bias toward action and continuous improvement

What we offer

An incentive pay program offers payouts based on company performance, job level, and individual performance
Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays

Fulltime

Dealer Success Manager

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-...

Location

United States , Plano

Salary:

109900.00 - 125400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management

Job Responsibility

Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
Product and Process troubleshooting, specifically relating to Navigator Platform
Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

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Manager, Success Strategy

Job Description

Job Responsibility

Requirements

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