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Manager - Strategic Learning & Knowledge Consultant

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Capital One

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Location:
United States , McLean ▼

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Category:
Human Resources

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Contract Type:
Employment contract

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Salary:

122100.00 - 153300.00 USD / Year
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Job Description:

Manager - Strategic Learning & Knowledge Consultant (Hybrid). Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking a Learning & Knowledge Consultant.

Job Responsibility:

  • Translate strategic business objectives and intent into impactful learning and knowledge solutions and learner centered experiences
  • Anticipate future learning needs by staying current with design trends
  • Partner with Intent Owners, Ops leaders and key business stakeholders to co-create the annual strategic learning & knowledge agenda
  • Apply iteration, experimentation, and feedback to improve solutions
  • Manage project scope, timelines, and budget
  • Leverages learning needs analysis, prioritization, and managing the full life-cycle of learning requests
  • Cultivates strong stakeholder relationships, acting as a trusted advisor
  • Diagnoses business problems using consulting frameworks
  • Define success metrics upfront aligned to business KPIs
  • Collaborate on learner communications and external storytelling

Requirements:

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of experience in client facing consulting
  • At least 2 years of experience in learning or knowledge management
  • At least 1 year of experience in project management
  • At least 1 year of experience in learning and knowledge strategy

Nice to have:

  • Bachelor's degree
  • At least 5 years of experience advising and influencing leadership
  • At least 5 years of management consulting experience
  • At least 3 years of experience in strategy
  • At least 3 years of experience in change management
What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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