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The Strategic Initiatives Manager, ISO plays a critical role in advancing the Independent Store Owner (ISO) channel as part of the company’s broader enterprise transformation priorities. This position leads strategy development and execution efforts that strengthen ISO partnerships, unlock sustainable sales growth, and drive operational excellence. The manager will work collaboratively across multiple functions to align resources, manage complex initiatives, and deliver measurable value for both the ISO customer base and the company.
Job Responsibility:
Lead and Drive ISO Partnership Strategy: Own the planning, development, and execution of comprehensive ISO partnership rebuilding strategies that ensure long-term mutual growth and value creation
Oversee Sales Growth Initiatives: Guide and coordinate strategic sales programs aimed at accelerating sales growth with ISO customers, including identifying and closing sales in/out gaps across multiple key product categories
Manage Cross-Functional Collaboration: Lead and influence diverse cross-functional teams—including Merchandising, Finance, Supply Chain, Technology, and Sales Operations—to secure alignment, accountability, and effective execution of ISO initiatives
Enable ISO Stratification and Mutual Commitment: Establish and manage frameworks for ISO partner stratification, tiering, and segmentation that clarify mutual commitments, prioritize resources, and optimize engagement models
Partner for Pricing and Rebate Optimization: Collaborate closely with Merchandising and Finance to design dynamic pricing strategies, rebate models, and promotional programs that enhance ISO partner competitiveness and profitability
Advance Data Analytics and Reporting: Champion ongoing improvements in data analytics and reporting capabilities to support ISO initiative measurement and insight generation. Oversee the implementation and adoption of tools such as the NAPA Impact platform to enhance decision-making
Drive Supply Chain and Technology Enablement: Identify and implement supply chain optimizations and technology solutions that support ISO sales efficiency, product availability, and customer satisfaction
Governance and Progress Tracking: Establish governance structures, key performance indicators (KPIs), and risk management practices that enable transparent progress tracking and timely course correction on ISO strategic objectives
Engage ISO Channel and Internal Stakeholders: Maintain consistent communication and partnership with ISO customers and internal stakeholders to facilitate alignment, adoption, and sustained initiative success
Support Continuous Improvement: Foster a culture of continuous improvement by identifying opportunities to refine ISO strategies, operational processes, and analytical approaches based on evolving business needs and market dynamics
Requirements:
Bachelor's degree in Business, Strategy, Sales, Operations, or related field
Minimum of 5 years progressive experience in sales strategy, business development, or enterprise transformation initiatives, preferably within retail, wholesale, or distributor environments
Proven success leading complex, cross-functional projects and managing relationships with external partners or customers
Strong analytical proficiency with demonstrated ability to drive data-supported strategies and business insights
Experience collaborating with Merchandising and Finance on pricing, rebates, or promotional financial models preferred
Knowledge of supply chain processes and technology enablement strongly desired
Excellent leadership, communication, and stakeholder management skills, with the ability to influence at multiple organizational levels
Comfortable working in dynamic, ambiguous environments with a proactive, problem-solving mindset
Nice to have:
Experience collaborating with Merchandising and Finance on pricing, rebates, or promotional financial models
Knowledge of supply chain processes and technology enablement